Manager, Underwriting Services-Wholesale Casualty

Everest•Warren Township, NJ

1d•$90,000 - $120,000•Hybrid

About The Position

Everest Evolution is seeking a Manager, Underwriting Services – Wholesale Casualty to lead a team of Underwriting Assistants delivering operational support across its Property & Casualty insurance portfolio. The manager is accountable for operational excellence, service quality, productivity, and employee engagement, ensuring underwriting support activities are completed accurately, efficiently, and in accordance with service commitments. The role optimizes workflows, uses data and analytics to improve performance, leads organizational change, and promotes continuous improvement while balancing day-to-day execution with long-term business objectives. The position oversees end-to-end operational performance, including rating support, policy issuance, endorsements, renewals, audits, and other underwriting support. It monitors metrics, service levels, quality, and productivity; manages workload and capacity; and resolves escalated operational issues. The manager also leads quality and risk management, process improvements and transformation, people management and talent development, and partnership and change management across underwriting, operations, technology, compliance, and business stakeholders. The role is based in Warren, New Jersey. The stated base salary range is $90,000–$120,000 annually; compensation depends on education, experience, qualifications, and work location. Benefits include health insurance coverage, an employee wellness program, life and disability insurance, a 401(k) match, a retirement savings plan, paid holidays, and paid time off.

Requirements

Bachelor's degree or equivalent combination of education and relevant experience.
At least 5 years of progressive operational leadership, insurance operations, underwriting support, or related business experience.
Experience leading and developing teams in a service-oriented operational environment.
Demonstrated success managing performance using data, metrics, and operational analytics.
Strong proficiency in Microsoft Office, particularly Excel, including advanced data analysis, reporting, pivot tables, formulas, and trend analysis.
Strong understanding of Property & Casualty insurance products, underwriting operations, policy administration processes, and insurance terminology.
Experience supporting wholesale casualty business, preferably involving admitted and non-admitted products, primary and excess placements, general liability, construction, and commercial auto.
Knowledge of operational controls, service delivery models, quality management, and regulatory considerations.
Exceptional analytical, critical-thinking, and problem-solving capabilities, including the ability to use data and business insights to diagnose challenges and implement sustainable solutions.
Strong business acumen and ability to evaluate competing priorities and make sound decisions in a dynamic environment.
Proven ability to lead, motivate, coach, and develop high-performing teams.
Strong communication and influencing skills, with the ability to engage stakeholders across organizational levels.
Ability to lead through change while maintaining employee engagement and operational stability.
Commitment to exceptional service and positive customer experiences, with a focus on accountability, quality, responsiveness, and continuous improvement.
Ability to manage multiple priorities and deliver on business commitments.
Strong organizational, project-management, and prioritization skills; ownership, accountability, urgency, adaptability, and resilience in an evolving environment.
Ability to build credibility, foster collaboration, and drive results across diverse teams and stakeholders.

Nice To Haves

Prior experience with commercial automobile insurance.
Experience leading process improvement, change management, workflow redesign, or operational transformation initiatives.

Responsibilities

Lead, develop, and manage Underwriting Assistants supporting underwriting operations across one or more business segments.
Oversee end-to-end operational performance and ensure accurate, timely completion of rating support, policy issuance, endorsements, renewals, audits, and other underwriting support activities.
Monitor service-level agreements, operational metrics, quality indicators, and productivity benchmarks.
Manage workload distribution, resource allocation, capacity planning, and prioritization.
Serve as an escalation point for operational issues and drive timely resolution.
Use operational data, dashboards, and reporting tools to identify trends, assess performance, and guide decisions.
Analyze production, quality, and service metrics to identify root causes, improve efficiency, and enhance customer outcomes.
Set performance expectations and accountability measures aligned with individual, team, and organizational objectives.
Communicate business results, operational insights, risks, and opportunities to leadership and stakeholders.
Promote evidence-based problem solving and continuous improvement; streamline workflows, eliminate waste, improve quality, and increase efficiency.
Lead root cause analysis using structured problem-solving methodologies.
Partner with underwriting, operations, technology, and business stakeholders to design and implement process enhancements, automation, and operational improvements.
Support organizational transformation by driving adoption of new technologies, tools, workflows, and operating models.
Ensure adherence to quality standards, operational controls, regulatory requirements, and audit expectations.
Oversee quality assurance activities and audit responses; use findings to identify development opportunities and strengthen performance.
Monitor quality trends and implement corrective action plans to mitigate risk and improve consistency.
Recruit, onboard, coach, and manage performance, development, engagement, succession planning, and retention for team members.
Build a collaborative, high-performing team culture focused on accountability, learning, and service excellence.
Identify skill gaps, establish development plans, and ensure employees have competencies required for evolving business needs.
Maintain partnerships with underwriting, operations, technology, compliance, and business leaders; identify risks, present solutions, and align stakeholders.
Lead change management for strategic initiatives and communicate organizational priorities, changes, and business objectives.
Participate in strategic planning, operational reviews, and business initiatives.
Support special projects, enterprise initiatives, and cross-functional programs as assigned.
Contribute to the evolution of Everest's operational capabilities, service model, and customer experience strategy.