Manager, Underwriting Services- Wholesale Property

Everest Group•Warren, NJ

1d•Hybrid

About The Position

Everest Evolution is seeking a Manager, Underwriting Services – Wholesale Property to lead Underwriting Assistants providing operational support across its Property & Casualty insurance portfolio. The role is accountable for operational performance, service quality, productivity, and employee engagement, ensuring underwriting support work is completed accurately, efficiently, and in line with service commitments. The manager optimizes workflows, uses data and analytics to drive performance, leads organizational change, and promotes continuous improvement while balancing day-to-day execution with long-term business objectives. The role works closely with underwriting, operations, technology, compliance, and business stakeholders. It involves managing operational performance and risk, developing team capabilities, and implementing process improvements, automation, and new technologies. The successful candidate will lead a high-performing service-oriented team in a fast-paced, evolving environment and help advance Everest’s operational capabilities and customer experience.

Requirements

Bachelor’s degree or equivalent combination of education and relevant experience.
At least 5 years of progressive operational leadership, insurance operations, underwriting support, or related business experience.
Experience leading and developing teams in a service-oriented operational environment.
Demonstrated success managing performance using data, metrics, and operational analytics.
Strong proficiency in Microsoft Office, particularly Excel, including advanced data analysis, reporting, pivot tables, formulas, and trend analysis.
Strong understanding of Property & Casualty insurance products, underwriting operations, policy administration processes, and insurance terminology.
Experience with the wholesale distribution channel, including excess and surplus commercial property across primary, excess, shared/layered/quota share, CAT-exposed, and assumed reinsurance.
Knowledge of operational controls, service delivery models, quality management, and regulatory considerations.
Exceptional analytical, critical-thinking, and problem-solving abilities, including the ability to use data and business insights to diagnose challenges and implement sustainable solutions.
Strong business acumen and ability to evaluate competing priorities and make sound decisions in a dynamic environment.
Ability to lead, motivate, coach, and develop high-performing teams and to lead through change while maintaining engagement and operational stability.
Strong communication, executive presence, and influencing skills to engage stakeholders across all organizational levels.
Commitment to excellent service and positive customer experiences, with a focus on accountability, quality, responsiveness, and continuous improvement.
Ability to manage multiple priorities and deliver against business commitments.
Strong organizational, project management, and prioritization skills; ownership, accountability, urgency, adaptability, and resilience in an evolving environment.
Ability to build credibility, foster collaboration, and drive results across diverse teams and stakeholders.
Intellectual curiosity and commitment to continuous learning and operational excellence.

Nice To Haves

Prior experience with commercial property insurance.
Experience leading process improvement, change management, workflow redesign, or operational transformation initiatives.

Responsibilities

Lead and develop a team of Underwriting Assistants supporting underwriting operations across one or more business segments.
Ensure timely and accurate completion of rating support, policy issuance, endorsements, renewals, audits, and other underwriting support activities.
Monitor operational metrics, service level agreements, quality indicators, and productivity benchmarks.
Manage workload distribution, resource allocation, capacity planning, and prioritization.
Resolve escalated operational issues promptly and minimize their impact on customers and internal partners.
Use operational data, dashboards, and reporting to identify trends, assess performance, and inform decisions.
Analyze production, quality, and service metrics to identify root causes and improve efficiency and customer outcomes.
Set performance expectations and accountability measures aligned with individual, team, and organizational objectives.
Communicate business results, operational insights, risks, and opportunities to leadership and stakeholders.
Promote evidence-based problem solving and continuous improvement; identify ways to streamline workflows, eliminate waste, improve quality, and increase efficiency.
Lead root cause analysis and implement process enhancements, automation opportunities, and operational improvements with relevant stakeholders.
Identify and promote responsible use of AI, automation, and emerging technologies in underwriting support processes.
Support organizational transformation by driving adoption of new technologies, tools, workflows, and operating models.
Ensure adherence to quality standards, operational controls, regulatory requirements, and audit expectations.
Oversee quality assurance activities and audit responses, and use findings to identify development opportunities and strengthen processes.
Monitor quality trends and implement corrective action plans to reduce risk and improve consistency.
Manage recruitment, onboarding, coaching, performance management, development planning, engagement, succession planning, and retention.
Build a collaborative, high-performing team culture focused on accountability, learning, and service excellence; identify skill gaps and develop team capabilities.
Partner with underwriting, operations, technology, compliance, and business leaders; identify risks, present solutions, and build alignment.
Lead change management for strategic initiatives and communicate organizational priorities, operational changes, and business objectives.
Participate in strategic planning, operational reviews, special projects, enterprise initiatives, and cross-functional programs.
Contribute to the evolution of Everest’s operational capabilities, service model, and customer experience strategy.
Learn and responsibly use approved AI, automation, and emerging technologies to improve productivity and business outcomes.