Manager Trainee - IMDP First Mile
About The Position
Under direct supervision, the Manager Trainee learns the responsibilities and functions of multiple corporate intermodal positions by rotating among several functional areas and developing a strong understanding of the full First Mile business. The trainee learns the systems and processes of J.B. Hunt First Mile Operations, Customer Experience, Pricing, and Ocean Operations in a fast-paced environment. The role provides exposure to pricing strategies and rate development for Transload, Dray, Ocean operations, and Intermodal services. It also involves building customer relationships, communicating and solving problems to support service implementation, managing First Mile shipments moving through warehouses, and monitoring performance indicators during each rotation. This position is based in Lowell, Arkansas, and is not eligible for employment-based sponsorship. It may be eligible for annual bonuses and incentives based on profitability or volumes, subject to the applicable company plans.
Requirements
- High school diploma or GED and 1–2 years of experience in the Transportation/Logistics industry, or military equivalent.
- Ability to focus activities on developing and maintaining positive customer relationships.
- Experience establishing and maintaining healthy working relationships with clients, vendors, and peers.
- Experience fostering customer relationships by delivering on commitments, communicating openly, and supporting ongoing feedback and improvement.
- Ability to measure the quality and quantity of work effort for continuous improvement.
- Ability to meet or exceed customer needs and expectations and provide excellent service directly or indirectly.
- Ability to process information accurately.
- Ability to effectively transmit, receive, and interpret ideas, information, and needs using appropriate communication behaviors.
- Ability to accurately analyze situations and make productive decisions based on informed judgment.
Nice To Haves
- Bachelor’s degree or 3–4 years of experience in the Transportation/Logistics industry.
Responsibilities
- Learn the systems and processes of First Mile Operations, Customer Experience, Pricing, and Ocean Operations through functional rotations.
- Gain exposure to pricing strategies and rate development for Transload, Dray, Ocean operations, and Intermodal services.
- Build, nurture, and maintain relationships with key customer personnel to support clear communication and on-time service execution.
- Provide communication, problem-solving, and service implementation plans to deliver excellent customer service.
- Manage First Mile shipments moving through warehouses, ensuring units depart origins and are available at destinations according to transit goals.
- Identify and maintain key performance indicators for each rotation.
- Meet regularly with internal departments to review performance.
Benefits
- Medical benefit
- Dental benefit
- Vision benefit
- 401(k) retirement plan
- Life insurance
- Short-term and long-term disability coverage
- Paid time off commensurate with tenure, including vacation and sick time
- Six weeks of paid maternity leave
- Two weeks of paid parental leave
- Six paid holidays annually
- May be eligible for annual bonus and incentives based on profitability or volumes, subject to applicable company plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
