Manager, Trade Area Alterations

Macy's•New York, NY

About The Position

The Alterations Manager leads all aspects of the store alterations operation, balancing exceptional craftsmanship with operational excellence to deliver a premium client experience. The role leads, develops, and coaches the alterations team and partners closely with store leadership and selling teams to drive sales, maximize productivity, support financial performance, and deliver consistent quality, turnaround times, and service standards. The manager is accountable for maintaining an efficient, customer-centric workroom that supports Bloomingdale’s luxury service expectations. Bloomingdale’s describes its mission as guiding and inspiring customers to make style a source of creative energy. Its inclusive culture encourages colleagues to share their perspectives, and its teams are described as passionate, driven, entrepreneurial, collaborative, and fun.

Requirements

At least 10 years of direct experience.
Prior leadership experience.
Basic computer skills for administrative responsibilities.
Strong interpersonal skills and demonstrated ability to communicate and share information with diverse groups of customers and peers.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.

Nice To Haves

Multi-brand and multi-category experience preferred.

Responsibilities

Lead and develop alterations colleagues, fostering a collaborative and high-performing work environment.
Provide regular coaching, feedback, and performance management to support productivity, quality, and engagement.
Support hiring, onboarding, and training of new alterations team members.
Partner with store leadership to align alterations priorities with store sales, service, and business objectives.
Educate and support selling colleagues on alterations capabilities, garment fit, and ways to enhance the customer experience.
Promote adherence to company policies, procedures, and safety standards.
Communicate alterations options, timelines, and expectations clearly to clients.
Partner with selling colleagues to enhance the shopping experience and support sales.
Promote alterations services by explaining available services, craftsmanship, and fit solutions to clients and selling teams.
Support customer retention through consistently strong service and quality.
Apply garment-construction, fabric, and styling expertise to determine what can be altered successfully.
Maintain expertise across luxury fabrics and specialty garments, including leather, beading, eveningwear, and tailored clothing.
Review and validate garment markings for accuracy and desired fit outcomes.
Guide the team through complex alterations and provide troubleshooting support.
Manage department payroll, supplies, and non-payroll expenses in support of financial goals.
Monitor alterations revenue and productivity and support department profitability goals.
Deploy staffing and workload according to business demand, colleague skillsets, and production capacity.
Ensure operational paperwork and tickets are completed accurately.
Oversee preventative maintenance and repair of alterations equipment to reduce downtime and maintain productivity.
Ensure work is completed on time and meets customer specifications, quality standards, and delivery commitments.
Drive adherence to standardized alterations processes, safety procedures, and equipment operating standards.