Alterations Manager

David's Bridal•Kennesaw, GA

3d•$19 - $25

About The Position

The Alterations Manager leads all activities in the alterations room and reports to the Store Manager. As a key member of the store management team and a role model for the David’s Bridal brand, this manager helps recruit and interview Alterations Specialists and Alterations CSRs, and trains, coaches, and motivates associates to deliver superior customer service, meet sales plans, and achieve Hall of Fame status. The position is a key-holder role and may periodically include opening the store and related responsibilities. The manager fosters a customer-first culture, supports a five-star shopping experience, drives sales and customer loyalty, and oversees team performance, training, merchandise standards, and employee relations. The role also provides fitting and alterations consultations during peak sales periods and supports the Store Manager in educating stylists about garment fit and care. The role requires one year of prior management experience, prior sewing experience (preferably in bridal or special-occasion production), and experience with a computerized POS system. The physical demands include extended periods of standing, walking, or sitting; movement throughout the store; sewing and fittings as needed; and use of computers and other electronic devices for extended periods.

Requirements

One year of prior management experience.
Prior sewing experience required.
Experience with a computerized POS system and ability to use one.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; and bend, twist, stand, and move throughout the store.
Ability to speak with and hear customers.
Manual dexterity to use POS terminals, count money, use computers, make and receive telephone calls, sew, and perform fittings to David’s Bridal standards as needed.
Ability to lift and/or move up to 10 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and other electronic devices for extended periods.

Nice To Haves

Sewing experience in a bridal and/or special-occasion production environment.

Responsibilities

Lead and model a customer-first culture across all roles.
Assign shifts and activities, review results, and provide feedback to maintain a five-star customer experience.
Monitor individual performance and develop improvement plans through weekly discussions, observations, customer reviews, mystery shops, coaching, and development.
Provide ongoing coaching and training to improve selling skills, behaviors, processes, and achievement of goals.
Drive customer loyalty through clientele calls, appointment maximization, and customer service.
Resolve customer issues, partnering with the Store Manager, Regional Director, or Contact Center as needed.
Respond promptly to customer questions and provide product and service information.
Build customer relationships and validate each customer’s experience before they leave, addressing issues as needed.
Create a climate that motivates team members and meet the expectations of internal and external customers.
Maintain store standards, a high level of dress-code standards, and a flawless shopping experience.
Execute sales plans with the Store Manager, communicate daily sales goals to the alterations team, and support key metrics.
Serve as Floor Manager during peak sales times and provide fit and alterations consultations.
Assist the Store Manager in recruiting, interviewing, and hiring alterations associates.
Train Alterations Specialists in fitting and sewing techniques and support internal talent development.
Ensure ongoing product education and support training, retention, reward, and recognition.
Help educate stylists on gown and dress silhouettes, garment fit, steaming, pressing, and spot cleaning.
Monitor inventory management, special orders, out-of-stock items, repairs, and first-quality merchandise standards.
Execute, monitor, and assess the five stages of training to ensure team members complete role-specific training.
Ensure performance management practices are implemented consistently at all levels.
Handle employee relations issues and partner with the Store Manager on action plans and performance management; address performance issues directly and promptly.
Perform special projects and other assigned duties.
Periodically open the store and perform related responsibilities as a key holder.