Alterations Manager

David's Bridal•Raleigh, NC

12d•$19 - $25

About The Position

The Alterations Manager leads all activities in the alterations room and reports to the Store Manager. As a key holder and member of the store management team, this role may periodically open the store and perform related responsibilities. The manager serves as a role model for the David’s Bridal brand and helps create a customer-first environment that delivers superior service, achieves sales plans, and supports team development. The role assists the Store Manager with recruiting, interviewing, and hiring alterations associates; trains and coaches team members in customer service, selling, fitting, sewing, and product knowledge; and monitors performance, training, and employee relations. The Alterations Manager also supports store sales and operations, including customer consultations, inventory oversight, merchandise standards, and maintaining a five-star shopping experience. This position requires one year of prior management experience, prior sewing experience (preferably in bridal or special occasion production), and experience using a computerized POS system. The work involves extended periods of standing, walking, and sitting; movement throughout the store; sewing and fittings as needed; use of computers and other electronic devices; and lifting or moving up to 10 pounds. A comprehensive benefits package is available.

Requirements

One year of prior management experience.
Prior sewing experience required, preferably in a bridal and/or special occasion production environment.
Prior experience with a computerized POS system and ability to use one.
Ability to perform sewing and fittings to David’s Bridal standards, as needed.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; bend, twist, stand, and move throughout the store; and talk to and hear customers.
Manual dexterity to use POS terminals, count money, access computers, initiate and receive telephone calls, sew, and perform fittings.
Ability to lift and/or move up to 10 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for long periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Assign shifts and activities, review results, provide feedback, and hold the team accountable for maintaining a five-star customer experience.
Monitor individual performance and develop improvement plans through weekly discussions, observations, customer reviews, mystery shops, coaching, and development.
Provide ongoing coaching and training to improve selling skills, behaviors, and processes, and coach the team to achieve established goals.
Build customer loyalty through clientele calls, appointment generation, customer service, and relationship-building.
Resolve customer issues, partnering with the Store Manager, Regional Director, or Contact Center as needed; respond promptly to customer questions and provide product and service information.
Speak with customers before they leave to validate their experience and resolve issues.
Maintain store standards and dress code standards to support a flawless shopping experience.
Execute sales plans with the Store Manager, using key metrics; communicate daily sales goals to alterations team members.
Serve as Floor Manager during peak sales times and provide fit and alterations consultations.
Assist the Store Manager in recruiting, interviewing, and hiring alterations associates.
Train Alterations Specialists in fitting and sewing techniques and develop talent internally.
Ensure ongoing product education for alterations team members and support training, retention, reward, and recognition.
Assist the Store Manager in educating stylists about gown and dress silhouettes, garment fit, steaming, pressing, and spot cleaning.
Monitor inventory management, special orders, out-of-stock items, repairs, and first-quality merchandise standards.
Execute, monitor, and assess the five stages of training to ensure team members complete role-specific training.
Ensure performance management strategy is implemented consistently at all levels.
Handle employee relations issues and partner with the Store Manager as needed to determine action plans and performance management strategies; address performance issues directly and promptly.
Perform special projects and other duties as assigned.
Periodically open the store and perform related responsibilities as a key holder.