Trade Manager

Neptune Pacific • Sausalito, CA

1d • Onsite

About The Position

Neptune Pacific is seeking an experienced, commercially minded Trade Manager to manage pricing, trade performance, and customer relationships across its ocean freight network. The role owns regional pricing for Neptune Pacific services, including tariffs, ancillary charges, special rates, and freight rate requests, and manages a P&L budget. Pricing decisions should support customer needs and business objectives.

Based in the Sausalito, California office, the Trade Manager works closely with Commercial, Sales, Operations, and regional teams, and builds relationships with customers, suppliers, carriers, and industry partners. The position uses market intelligence and commercial insights to develop competitive pricing strategies, maximize profitability, and identify growth opportunities for Neptune Pacific’s US export trade business. The role may involve collaboration across multiple locations and occasional additional hours to meet business requirements.

Requirements

• A Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related discipline, or equivalent experience.
• At least 5 years’ experience in freight forwarding, logistics, supply chain, ocean freight, or a related commercial environment.
• Strong experience in data analysis, pricing, and cost analysis.
• Advanced or intermediate-to-advanced Microsoft Excel skills.
• Experience working with complex datasets and ERP systems.
• Strong negotiation, problem-solving, and commercial decision-making skills.
• Excellent written and verbal communication skills.
• Understanding of ocean freight markets, trade lanes, pricing, and industry regulations.
• Ability to manage multiple priorities independently in a fast-paced environment.
• Proactive, adaptable approach and confidence working with a diverse range of stakeholders.

Responsibilities

• Analyze market trends, trade lanes, customer requirements, and competitor pricing to identify commercial opportunities.
• Develop and recommend pricing strategies that maximize profitability and support growth.
• Analyze service, trade sector, and customer performance, including volume, revenue, and contribution.
• Manage accurate and competitive ocean freight quotations and pricing exceptions.
• Negotiate freight rates and commercial terms with carriers and customers.
• Monitor pricing performance and identify opportunities to improve margins and efficiency.
• Maintain tariffs, rate databases, contracts, and accessorial pricing, ensuring accuracy and compliance.
• Conduct freight manifest and pricing audits and provide guidance on regulatory and industry requirements.
• Partner with Commercial and Sales teams, providing market intelligence and pricing support.
• Build and maintain relationships with key customers, suppliers, carriers, and internal stakeholders.
• Manage customer enquiries, pricing issues, disputes, contracts, and follow-up activities.
• Use CargoWise and CRM reporting to track quote activity, success rates, and commercial performance.
• Coordinate vessel schedule information and ensure accurate, timely communication across the business.
• Contribute to projects and other commercial initiatives as required.

Benefits

• Competitive benefits package (salary plus bonus).
• Opportunity for development and internal mobility.
• Wonderful Giving, allowing employees to donate company money to a cause of their choice.
• Wonderful Neighbor, offering a day in the community to help with service projects.
• Company focused on wellness and health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager