Manager-Technology Delivery
About The Position
Provide technical expertise and leadership to a team responsible for designing and building hardware, software, and network technologies. The team may include internal employees and vendor or contractor resources. Ensure work is completed and validated in alignment with architectural objectives and requirements, and that solutions are successfully deployed to production. Mentor the team to optimize designs and solutions, champion standard processes and procedures, and troubleshoot development and test environment issues. The role leads technical delivery and team performance, collaborates with organizational leadership and team members to deliver robust solutions, and ensures project timelines and service commitments are maintained. It oversees design, configuration, implementation, documentation, testing, validation, and production release activities. The manager also drives process improvement, tracks and reports department performance, participates in strategic and financial planning, and develops expertise in emerging technologies and their potential business value. Employees work in the office at least four days per week and may work from home one day per week. Some roles may have additional or different in-office expectations, which will be discussed during the hiring process. Applicants must have U.S. work authorization that does not now or in the future require visa sponsorship.
Requirements
- Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent relevant work experience.
- At least 5 years of progressively broader experience and responsibility working with technologies, including hands-on and leadership roles.
- Proven track record delivering initiatives of varying scope and driving execution.
- Demonstrated success influencing, leading, and coaching without direct leadership responsibility.
- Demonstrated reasoning and troubleshooting skills.
Nice To Haves
- Ability to communicate and articulate technical information across organizational levels.
- Experience working in a geographically dispersed team environment.
- Ability to negotiate or persuade others in moderately complex situations.
- Knowledge of broker-dealer compliance regulations.
Responsibilities
- Provide technical expertise and leadership to a team of technical employees.
- Build and maintain a high-performing team through hiring, vendor partner management, coaching, and performance management.
- Foster a collaborative, success-oriented environment where team members are empowered and accountable.
- Set work direction, delegate, and prioritize team activities.
- Ensure compliance with company policies, processes, and procedures.
- Partner with leadership and team members, including vendors, contractors, and direct reports as applicable, to deliver technical solutions while maintaining service-level commitments and project timelines.
- Ensure successful project design, configuration, performance, implementation, and service delivery.
- Oversee the technical correctness and completeness of engineering design artifacts and documentation, and proactively identify and resolve issues.
- Verify build activities follow approved engineering diagrams and redirect work as needed.
- Oversee hand-off of design solutions and confirm testing and validation before final release of new and upgraded technologies.
- Improve processes, policies, and best practices to optimize technology performance and availability.
- Develop consistent technical build, implementation, and support processes.
- Verify designs are validated and adhere to defined standards, and ensure improvements align with process and service-management principles and SDLC methods.
- Evaluate and troubleshoot development and test environment issues, and participate in root-cause analysis.
- Lead teams in implementing corrective changes and improvements to designs and builds to prevent recurring issues.
- Define, track, and measure department performance and metrics.
- Prepare and distribute reports, models, status updates, and statistics to technology leadership as required.
- Escalate issues and problems to leadership as necessary.
- Participate in organizational strategic and financial planning.
- Maintain specialized technical knowledge by following industry trends and emerging technologies, and present business-relevant value propositions to technology leadership.
Benefits
- Vacation time
- Sick time
- 401(k)
- Health insurance
- Dental insurance
- Life insurance
- Most roles are eligible for variable pay such as bonuses, commissions, and/or long-term incentives, depending on the role.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
