Manager-Technology Delivery

Ameriprise • Minneapolis, MN

10h • Hybrid

About The Position

Provide technical expertise and leadership to a team responsible for designing and building hardware, software, and network technologies. Ensure work is completed and validated, aligns with architectural objectives and requirements, and is successfully deployed into production. Mentor the team to optimize designs and solutions, champion standard processes and procedures, and troubleshoot development and test environment issues.

The role leads technical employees and manages team performance, work direction, delegation, and prioritization. It partners with organizational leadership, team members, vendors, and contractors to deliver technical solutions while maintaining service-level commitments and project timelines. The manager oversees engineering designs, build activities, testing, validation, implementation, documentation, and handoffs, and promotes continuous improvement in processes, policies, standards, and technology support practices.

The position also evaluates and troubleshoots development and test environment issues, leads corrective actions and root-cause prevention, tracks and reports department performance, escalates issues as needed, and participates in strategic and financial planning. The manager is expected to maintain technical subject-matter expertise and present the business value of relevant emerging technologies to technology leadership.

This is a full-time, exempt position. Employees work in the office at least four days per week, with flexibility to work from home one day per week; some roles may have different or additional in-office expectations. The estimated base salary is $107,000–$147,100 per year. Compensation may vary based on job-related knowledge, skills, experience, and work location; eligible roles may also receive variable compensation. Benefits include vacation time, sick time, 401(k), and health, dental, and life insurance.

Requirements

• Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent relevant work experience.
• At least 5 years of progressively responsible experience in technology, including hands-on and leadership roles.
• Proven track record delivering initiatives of varying scope and driving execution.
• Demonstrated experience and success influencing, leading, and coaching without direct leadership responsibility.
• Demonstrated reasoning and troubleshooting skills.
• Must have valid U.S. work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

• Ability to communicate and articulate technical information across organizational levels.
• Experience working in a geographically dispersed team environment.
• Ability to negotiate or persuade others in moderately complex situations.
• Knowledge of broker-dealer compliance regulations.

Responsibilities

• Provide technical expertise and leadership to a team of technical employees.
• Hire, coach, and manage performance, and manage vendor partners to develop and maintain a high-performing team.
• Foster a collaborative, success-oriented team environment where resources are empowered and accountable.
• Provide work direction, delegation, and prioritization.
• Ensure compliance with company policies, processes, and procedures.
• Partner with leadership, team members, vendors, and contractors to deliver robust technical solutions while maintaining service-level commitments and project timelines.
• Ensure successful project design, configuration, performance, implementation, and service delivery.
• Oversee the technical correctness and completeness of engineering design artifacts and documentation, and proactively identify and resolve issues.
• Verify build activities are completed according to approved engineering diagrams and redirect activities as necessary.
• Oversee handoffs of design solutions and confirm testing and validation before release of new and upgraded technologies.
• Influence continuous improvement of processes, policies, and best practices to optimize technology performance and availability.
• Drive consistent technical build, implementation, and support processes.
• Verify designs are validated and adhere to defined standards.
• Ensure improvements align with standard process and service management principles and technology SDLC methods.
• Evaluate and troubleshoot development and test environment issues and participate in root-cause analysis.
• Lead corrective actions and design or build changes to prevent recurrence of issues.
• Define, track, and measure department performance and metrics.
• Prepare and distribute reports, models, status updates, and statistics to technology leadership as required.
• Escalate issues and problems to leadership as necessary.
• Participate in organizational strategic and financial planning.
• Maintain specialized technical knowledge by following industry trends and emerging technologies and assessing their potential business value.
• Present the value proposition of business-appropriate emerging technologies to technology leadership.

Benefits

• Vacation time
• Sick time
• 401(k)
• Health insurance
• Dental insurance
• Life insurance
• Variable pay may include bonus, commissions, and/or long-term incentives, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Manager