Sr Mgr Tech Del/Partner Mgmt (US)

TD Bank • Charlotte, NC

2d • Hybrid

About The Position

The Manager Technology Delivery / Partner Management builds and maintains strong relationships with assigned clients and internal partners, and provides direction on technology solutions and services that meet business needs. The role bridges business and technology, coordinates resources across technology functions, and ensures end-to-end delivery of agreed solutions within planned forecasts and cost estimates. It supports a significant business area, product group, enterprise platform, service, or capability, and manages a varied team of technology professionals.

The role leads end-to-end delivery of the Actimize CTR program, from requirements through deployment. It owns delivery timelines, scope, risks, resource planning, program governance, reporting, decision forums, and executive updates across multiple workstreams. It oversees Actimize implementation for CTR detection, workflow, routing, and filing; coordinates vendor and internal teams on configuration, data integration, testing, performance tuning, and defect resolution; and ensures solutions meet bank architecture, security, and operational standards.

The position manages large-scale applications and projects across product lines or businesses, oversees delivery by vendor consultants and internal, onshore, and offshore resources, and directs collaboration among engineering, QA, data, infrastructure, and DevOps teams. It also sets operational work direction, supports strategic goals, champions alliances and operational improvements, and leads, coaches, and develops a diverse team while supporting customer service, employee experience, and risk and control objectives. The role is hybrid and must be based onsite in Charlotte, NC; Mount Laurel, NJ; or Fort Lauderdale, FL.

Requirements

• Undergraduate degree or technical certificate.
• 10+ years of related experience.
• Expert knowledge of the business and bank technology standards, including infrastructure, architecture, processes, and applications, from a strategic perspective.
• Experience managing or directing teams and projects.
• Sound knowledge of external competition and emerging industry or market trends related to the business.
• Understanding of strategic direction, including financials, and ability to champion alliances and advocate for operational improvements.
• Must work onsite in a hybrid arrangement at one of the listed locations: Charlotte, NC; Mount Laurel, NJ; or Fort Lauderdale, FL.

Nice To Haves

• Graduate degree preferred.
• Experience implementing CTR modules using Actimize ECM or ActOne (RCM).
• Background in AML transaction monitoring and case management platforms.
• Knowledge of Oracle, Azure, cloud environments, or containerized deployments.
• Experience with Actimize RCM, CDD, UDM, or WLF is beneficial.

Responsibilities

• Build and maintain strong relationships with assigned clients and internal partners, and guide them toward technology solutions and services that meet business needs.
• Lead end-to-end delivery of the Actimize CTR program, from requirements through deployment.
• Own delivery timelines, scope, risks, and resource planning across multiple workstreams.
• Manage program governance, reporting, decision forums, and executive updates.
• Oversee Actimize implementation for CTR detection, workflow, routing, and filing.
• Coordinate with Actimize vendors on rules configuration, data integration, testing, performance tuning, and defect resolution.
• Ensure solutions adhere to bank architecture, security, and operational standards.
• Manage delivery activities for vendor consultants, onshore and offshore resources, and internal engineering teams.
• Track vendor deliverables, SLAs, technical design quality, and milestone adherence.
• Facilitate collaboration across engineering, QA, data, infrastructure, and DevOps teams.
• Oversee end-to-end delivery of complex projects, system enhancements, applications, and application or service management across multiple product lines or businesses.
• Set work direction at an operational level and collaborate with business and technology leaders to establish and execute common goals.
• Champion alliances and operational improvements that benefit the Bank or department.
• Support the Bank's customer service strategy and improve partner and customer experience.
• Set team goals and objectives, build capability, and acquire, develop, and retain diverse teams with the skills needed for current and future strategies.
• Lead, coach, and develop the team through ongoing training and performance and development management.
• Model behaviors consistent with TD's leadership profile, customer and employee experience agendas, and risk and control culture.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree