Sr Mgr Tech Del/Partner Mgmt (US)
About The Position
The Senior Manager, Technology Delivery / Partner Management builds and maintains strong relationships with assigned clients and internal partners, and provides direction on technology solutions and services that meet business needs. The role bridges business and technology, manages a varied team of IT professionals, and coordinates resources across technology functions to deliver agreed solutions within planned forecasts and cost estimates. It supports a significant business area, product group, enterprise platform, service, or capability within a Segment CIO or technology functional area. The position leads end-to-end delivery of the Actimize CTR program, from requirements through deployment. It owns timelines, scope, risks, resource planning, governance, reporting, decision forums, and executive updates across multiple workstreams. The manager oversees Actimize implementation for CTR detection, workflow, routing, and filing; coordinates with vendor teams on configuration, integration, testing, performance tuning, and defect resolution; and ensures compliance with bank architecture, security, and operational standards. The role manages vendor consultants, offshore and onshore resources, and internal engineering teams, tracking deliverables, SLAs, design quality, and milestones. It also integrates engineering, QA, data, infrastructure, and DevOps contributions, directs complex large-scale projects across product lines or businesses, champions strategic alliances, and advocates operational improvements. The role leads, coaches, and develops teams while supporting customer service, a strong risk and control culture, and an inclusive colleague experience.
Requirements
- Undergraduate degree or technical certificate.
- 10+ years of related experience.
- Expert knowledge of the business and bank technology standards, including infrastructure, architecture, processes, and applications, from a strategic perspective.
- Experience managing and directing teams and projects.
- Sound knowledge of external competition and emerging, industry, or market trends relevant to the business.
- Understanding of strategic direction, including financials, and ability to champion alliances and operational improvements.
- Ability to lead delivery across multiple technology functions, resources, and workstreams.
Nice To Haves
- Graduate degree.
- Experience implementing CTR modules using Actimize ECM or ActOne (RCM).
- Background in AML transaction monitoring and case management platforms.
- Knowledge of Oracle, Azure, cloud environments, or containerized deployments.
- Experience with Actimize components or capabilities including RCM, CDD, UDM, or WLF.
Responsibilities
- Lead end-to-end delivery of the Actimize CTR program from requirements through deployment.
- Own delivery timelines, scope, risks, and resource planning across multiple workstreams.
- Manage program governance, reporting, decision forums, and executive updates.
- Oversee Actimize implementation for CTR detection, workflow, routing, and filing.
- Coordinate with Actimize vendor teams on rules configuration, data integration, testing, performance tuning, and defect resolution.
- Ensure solutions adhere to bank architecture, security, and operational standards.
- Manage delivery activities for Actimize vendor consultants, offshore and onshore resources, and internal engineering teams.
- Track vendor deliverables, SLAs, technical design quality, and milestone adherence.
- Facilitate collaboration across engineering, QA, data, infrastructure, and DevOps teams.
- Build and maintain strong relationships with assigned clients and internal partners, providing direction on appropriate technology solutions and services.
- Integrate technology functions and resources to deliver business technology solutions or shared services.
- Direct large-scale applications and projects across multiple product lines or businesses, including complex projects, enhancements, and application or service management.
- Set operational work direction, manage the unit autonomously, and collaborate with business and technology leaders on common goals.
- Champion alliances and strategic direction, including financial considerations, and advocate operational improvements.
- Support the Bank's customer service strategy and improve the partner and customer experience.
- Lead, coach, and develop team members; support goal-setting, team capability, training, performance, and development.
- Model leadership, customer and employee experience, risk and control, diversity, and inclusion expectations.
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Training programs
- Mentoring programs
- Variable compensation and incentive awards, including potential cash and/or equity awards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
