Manager - Tech Project Management, GRCT
About The Position
The Global Risk and Compliance Technology (GRCT) Product Delivery and Integration team is seeking a Technical Project Manager with a strong project management and technology mindset. The role partners with AI/ML product, engineering, data science, architecture, risk, and technology teams to turn complex work into clear delivery plans and deliver scalable, governed solutions from concept to production. The position focuses on value-based outcomes using Agile practices and developing a working understanding of AI/ML products, data dependencies, model-development processes, and supported technology platforms. It leads engineering, data science, and machine learning teams in applying Agile and Scrum principles to achieve responsible, measurable business outcomes. The Technology organization enables the company’s growth strategies by delivering global capabilities and services, maintaining 24/7 servicing and availability, and building and leveraging innovative technology and data insights. The role is within American Express’s Global Risk and Compliance Technology organization.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business Management, or another technology field, or equivalent work experience.
- At least 3 years of progressively responsible technology delivery and project management experience.
- Experience using Rally, Jira, or similar tools to track iteration progress, resolve issues, remove obstacles, and meet sprint commitments.
- Experience partnering with Product Owners and cross-functional teams to build, prioritize, and maintain product backlogs.
- Experience coaching teams on Technology SDLC processes, Agile values, principles, and practices to improve delivery capacity.
- Experience delivering Machine Learning, Artificial Intelligence, advanced analytics, data, or similarly complex technology products.
- Ability to collaborate effectively with Data Scientists, Machine Learning Engineers, Software Engineers, Architects, Product Owners, governance partners, and business stakeholders.
- Working knowledge of the AI/ML delivery lifecycle, including data readiness, experimentation, model development, validation, integration, deployment, and production monitoring.
- Ability to communicate technical concepts, dependencies, risks, and trade-offs across technical and nontechnical audiences, with familiarity in responsible AI, model and data governance, privacy, security, and model risk management.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Nice To Haves
- Advanced degree preferred.
Responsibilities
- Develop and execute integrated delivery plans across GRCT, partner teams, and AI/ML product, engineering, data science, and platform teams.
- Lead sprint planning, backlog refinement, demonstrations, and other Agile ceremonies, ensuring prioritized backlogs, clear acceptance criteria, and alignment with Program Increment objectives.
- Coordinate cross-team dependencies and AI/ML activities spanning data readiness, experimentation, model development and validation, integration, testing, deployment, and production monitoring.
- Translate technical solutions, dependencies, risks, trade-offs, and delivery progress into clear documentation and updates for business and technology stakeholders.
- Track and resolve impediments, risks, resource needs, and delivery gaps while providing visibility into issues and opportunities across Agile teams.
- Use team-level metrics and data-driven insights to measure execution, delivery progress, quality, and value realized for end users.
- Partner with Product Owners and technical leads to define delivery outcomes, measures of success, and scalable, production-ready AI-enabled capabilities.
- Support responsible AI, model risk management, data governance, security, privacy, and technology-control requirements throughout the delivery lifecycle.
- Champion Agile principles, continuous improvement, and innovation to strengthen team performance and deliver responsible, measurable business outcomes.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
