Manager, Talent Management

Service Experts Heating & Air Conditioning • Richardson, TX

7d

About The Position

The Training Operations Manager leads the operational infrastructure that enables Field Training to deliver programs to employees at the right time. The role owns the national training calendar, resource and capacity planning, mobile lab logistics, analytics and dashboards, content-governance processes, and LMS strategy and controls. It translates strategy into disciplined, scalable execution and provides visibility into training utilization, effectiveness, cost, and business impact.

The role coordinates training demand, resources, logistics, content, and reporting; manages training intake and vendor relationships; and supports annual planning, budgeting, forecasting, and continuous improvement of operating procedures. It also partners with the Program Lead on technical content decisions and approvals.

Requirements

• At least 6 years of experience.
• Bachelor’s degree or equivalent experience.
• Experience in training operations, learning operations, program operations, workforce development, business operations, or a comparable function.
• Demonstrated experience managing complex calendars, logistics, resources, stakeholders, and competing priorities.
• Experience with LMS administration, learning data, reporting tools, dashboards, or other training technology platforms.
• Strong analytical skills and ability to translate data into clear operational decisions and recommendations.
• Experience establishing processes, governance standards, service expectations, and operating procedures.
• Strong project-management, communication, vendor-management, and cross-functional partnership skills.
• Advanced proficiency with Microsoft Excel, PowerPoint, Teams, Outlook, and related productivity and reporting tools.

Responsibilities

• Own and maintain the national field-training calendar, coordinating program demand, trainer availability, class capacity, regional timing, and business priorities.
• Lead logistics and resource planning for mobile labs, training centers, equipment, materials, travel, venues, and learner participation.
• Establish service standards, priorities, processes, and accountability for consistent and effective training administration.
• Own content governance, including curriculum inventory, review cadence, version control, document control, publishing workflow, archiving, and retirement of outdated content.
• Partner with the Program Lead on technical content decisions and approvals; ensure approved content is formatted, published, assigned, tracked, and maintained consistently.
• Establish and maintain dashboards and reports covering attendance, completion, class fill, capacity, mobile lab utilization, assessment outcomes, certifications, cost, and other defined KPIs.
• Analyze operational and performance data to identify utilization gaps, scheduling conflicts, resource needs, process improvements, and opportunities to improve training impact.
• Manage training intake and prioritization so requests are evaluated against strategy, documented business needs, capacity, and expected outcomes.
• Coordinate operational relationships with third-party vendors and platforms, including user administration, implementation support, adoption tracking, issue resolution, and business-review preparation.
• Support annual planning, budgeting, forecasting, expense tracking, equipment planning, and vendor-management activities.
• Document and continuously improve standard operating procedures for scheduling, logistics, LMS administration, content governance, reporting, and training records.
• Lead or develop an administrative, coordinator, operations, or project-support role.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager