Manager, Talent and Culture

Universal Orlando•Orlando, FL

About The Position

The Manager, Talent & Culture – Creative serves as a strategic people partner to leaders across assigned Universal Creative functions and project teams. The role aligns talent and organizational priorities with business goals and advises leaders on workforce planning, organization effectiveness, leadership capability, employee relations, performance, talent development, and change. The Manager works with substantial independence in a complex, project-based environment. The position partners with senior leaders and Team Members to address organizational needs, build leadership capability, manage complex employee relations matters, and strengthen engagement, inclusion, and retention. It collaborates with Talent Acquisition, Compensation, Talent Development, Finance, Employee Relations, Employment Law, and business teams. Travel among Creative offices and project locations may be required, and schedule flexibility may be needed to support business priorities. The role may expand to support additional Creative functions, broader organizational initiatives, or team leadership as business needs evolve.

Requirements

Five or more years of progressive Human Resources or Talent & Culture experience, including substantial business-partner or employee-relations work.
Progressive Talent & Culture or Human Resources experience, including significant experience advising leaders on complex employee and organizational matters.
Demonstrated ability to partner with senior leaders, influence decisions, and connect people strategies to business priorities.
Sound knowledge of employee relations practices, workplace investigations, performance management, and applicable employment laws and policies.
Experience with workforce planning, organization design, talent reviews, succession planning, leadership development, and change management.
Strong judgment, discretion, communication, facilitation, problem-solving, and conflict-resolution skills.
Ability to manage competing priorities and sensitive work independently in a matrixed, fast-paced, project-based environment.
Proficiency with HR data and systems, including the ability to interpret information, identify trends, and communicate useful recommendations.
Ability to build trusted partnerships and collaborate across Talent & Culture, Finance, Talent Acquisition, and business teams.
Bachelor’s degree in Human Resources, Business, Psychology, or a related field, or an equivalent combination of education and relevant experience.

Nice To Haves

Experience supporting senior leaders in a complex or matrixed organization.
Experience leading teams, projects, or cross-functional initiatives.

Responsibilities

Own the Talent & Culture partnership for assigned Creative functions, translating business and project priorities into workforce plans.
Advise senior leaders on organizational needs, talent risks, and capabilities required to deliver business goals.
Lead organization design and change initiatives, assess options and their impacts on roles, reporting relationships, and accountability, and guide leaders through implementation and communication.
Coach leaders and Team Members on performance, development, and career growth.
Facilitate talent reviews, succession planning, and development actions in partnership with leaders, and influence follow-through on talent priorities.
Lead complex employee relations matters and investigations, making recommendations on performance, conduct, and policy issues.
Partner with Employee Relations and Employment Law on sensitive matters and support consistent, appropriate handling of concerns.
Lead engagement, inclusion, and retention efforts for assigned functions.
Use employee feedback and organizational data to identify priorities, recommend actions, and drive cross-functional solutions with Talent Acquisition, Compensation, Talent Development, Finance, and other partners.
Follow established Universal Orlando environmental, health, and safety policies, procedures, training, and Team Member involvement activities.
Maintain confidentiality, exercise sound judgment, and build trusted relationships with Team Members and leaders.
Provide day-to-day support and assistance to Team Members and lead cross-functional initiatives, as appropriate.
Perform other duties as assigned.