Manager, Systems Engineering - Global Support

Intercontinental Exchange Holdings, Inc.•Atlanta, GA

About The Position

The Manager, Systems Engineering is responsible for leading a team of engineers responsible for software releases consisting of third-party applications and related deployment procedures in a mixed Linux and Windows environment. This individual works as part of a service-delivery team that assists developers, operations teams, and business teams to get results from a delivered platform as quickly as possible. Additionally, this position is a hands-on technical role that includes root cause analysis of problems, selecting, developing, and implementing automation tools, as well as active participation in deeply technical discourse. The Manager will lead a team that is responsible for all aspects of delivery from cradle to grave. We go from requirement to retirement and all things in between. If you are interested in the ability to get involved with all aspects of systems, application, and platform delivery, you could be a fit.

Requirements

5+ years of experience with engineering Operating Systems as well as Software Development Engineering, Tools Automation, or similar role in platform delivery
Experience as a people manager or in a team lead role with delegation duties
Bachelor's Degree in engineering discipline or equivalent experience in Systems Engineering / Development
Solid experience coding with any one or combination of PowerShell, Python, Bourne, Groovy, Ruby, etc
Fundamental understanding of the SDLC processes, and tools (Git, Puppet, etc.)
Experience with automation/configuration management using either Puppet, Chef, Ansible or equivalent
Working knowledge of multi-tiered, highly available, and resilient application design
Working knowledge of horizontal and vertical scaling for performance and high availability
Top-tier critical thinking, analytics, and problem-solving skills
Ability to work in a service-oriented team environment
Strong understanding of project Management, organization, and time management
Customer focus and dedication to the best possible user experience
Ability to communicate effectively with technical or business resources
Understanding of Continuous Integration and Delivery concepts

Nice To Haves

Experience working in a GitOps organization with a drive to automate everything
Working knowledge of the creation, support and deployment of Docker Containers
Working knowledge of the setup and configuration of Kubernetes
Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)
Experience with LDAP and Multi-Factor authentication systems
Basic understanding of SQL Database concepts (Oracle, MySQL)

Responsibilities

Educate and mentor team members, operations staff and other departments on best practices and application deployment methodologies and technologies
Delegate, assign, and ensure work is completed by subordinate staff
Assist in the design, planning and implementation of server and application delivery solutions
Tune and design systems infrastructure for maximum available performance
Automation of manual tasks using scripting and application development
Investigate and adopt new technologies/tools as needs arise as well as implement said tools quickly and efficiently
Respond to and assist with production operations in a 24/7 environment
Evaluate, test, and integrate new operating system versions, drivers, and patches
Provide technical analysis, resolve problems, and propose solutions
Provide support to and coordinate with Developers, Operations staff, and End-Users
Provide education and/or mentorship where needed to Teammates, Operations, Development and QA
Ensure streamlined application deployments as part of the overall SDLC
Manage infrastructure lifecycles, including procurement, buildout, ongoing hygienic support, and decommission