Manager, Systems and Impact - Skandalaris Center

Washington University in St. Louis

1d•Hybrid

About The Position

The Manager, Systems and Impact is responsible for owning, building, and enforcing the systems that power the Skandalaris Center’s operations and demonstrate its impact. This role serves as the Center’s single point of accountability for Airtable and related tools, required workflows, data standards, and impact reporting. This is a hands-on, execution-oriented role with clear authority to define required systems and ensure their consistent use across the Center.

Requirements

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
Four years relevant experience in operations, systems management, program infrastructure, or a closely related role.
Demonstrated hands-on experience building and managing Airtable (or comparable workflow/database platforms), including complex tables, forms, automations, and reporting.
Experience establishing and maintaining structured workflows used by multiple stakeholders.
Experience supporting data collection, reporting, or tracking across programs or initiatives.

Nice To Haves

Experience in a university, entrepreneurship center, accelerator, incubator, or innovation-focused organization.
Experience owning systems used across multiple teams and enforcing consistent adoption.
Experience supporting rankings submissions, surveys, accreditation, or institutional reporting.
Familiarity with CRM systems, dashboards, or data visualization tools in addition to Airtable.
Experience working in environments with competing priorities and decentralized stakeholders
Systems ownership mindset - ability to design, maintain, and enforce required tools and workflows.
Advanced Airtable expertise - ability to independently build, troubleshoot, and iterate complex systems.
Operational judgment - ability to translate messy real-world processes into structured, usable systems.
Accountability and follow-through - comfort enforcing standards and addressing non-compliance.
Analytical rigor - ability to define metrics, ensure data quality, and produce defensible reporting.
Clear communication - ability to explain systems, requirements, and expectations to non-technical users.
Adaptability and problem-solving - ability to respond quickly to changing program needs and deadlines.
Discretion and reliability - ability to handle sensitive information and institutional data appropriately.
Master’s degree or combination of education and/or experience may substitute for minimum education.

Responsibilities

Own the design, architecture, governance, and ongoing development of the Center’s Airtable environment and related systems, including tables, forms, automations, permissions, and integrations.
Establish, maintain, and enforce required systems, workflows, and data standards for Center activities, including program intake, review, execution, tracking, and reporting.
Design tools and workflows that make ownership, deadlines, progress, and accountability visible without manual follow-up.
Translate operational and program needs into scalable, repeatable system solutions.
Eliminate redundant tools, shadow spreadsheets, and inconsistent tracking practices.
Monitor system usage, train staff and student workers on required systems, and escalate non-compliance when established workflows are not followed.
Develop and maintain documentation and guidance to support required system use.
Serve as the Center’s internal expert on Airtable and related workflow tools.
Build and maintain Airtable dashboards and reports for leadership, Advancement, and other stakeholders.
Define how engagement, participation, outcomes, and progress are measured across the Center.
Own data collection and reporting for rankings, surveys, annual reports, and institutional requests.
Ensure impact data is consistent, defensible, and reproducible.
Support longitudinal tracking of individuals and ventures across multiple programs and years.
Support the execution of Center programs, events, and activities, including ensuring systems, tools, and data needs are met before, during, and after program delivery.
Partner with program, communications, and operations staff to support event logistics, workflows, and follow-up.
Assist with preparation for Center activities, including competitions, showcases, and signature events.
Provide hands-on support during high-volume program periods to ensure smooth execution.
Perform other duties as assigned.

Benefits

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Free Metro transit U-Pass for eligible employees.
Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
4 weeks of caregiver leave to bond with your new child.
Family care resources are also available for your continued childcare needs.
Adult care resources.
Covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.