Manager, Supply Chain - Indirects & Services

Wingstop•Dallas, TX

About The Position

The Manager, Supply Chain – Indirects & Services is a key member of Wingstop’s Supply Chain team, facilitating and supporting cost optimization, strategic supplier relationship enhancement, service metric adherence, and New Restaurant Opening planning and process optimization. Operational support focuses primarily on kitchen equipment, fixtures, furniture, smallwares, and construction materials. The role owns multi-year strategic sourcing strategies and governance for approved products and Repair & Maintenance performance standards, and provides support for international indirect sourcing within the assigned categories. The manager works across internal and external stakeholders to develop and implement cost-management strategies, resolve complex field issues, model financial implications, and build relationships with franchisees and operations teams. The position also leads category projects and sourcing events, identifies innovation opportunities, conducts market research and benchmarking, resolves supplier and product issues, and oversees ongoing supplier management, including business reviews, scorecards, and market-condition updates.

Requirements

Bachelor’s degree in Business, Supply Chain Management, Economics, or equivalent work experience.
At least 5 years of experience in CAPEX, FF&E, or broader foodservice-industry category ownership, including strategic sourcing and supplier relationship management.
Strong commercial skills, including the ability to develop business cases and build models in Power BI or similar tools.
Ability to independently own contract management, review, and execution with legal partners.
Strong organization skills and ability to thrive in a fast-paced environment.
Excellent presentation and communication skills, with a proven ability to engage and influence cross-functional partners and senior leadership in written and oral formats.
Ability to travel up to 20%.
Strong technical ability with AI tools and Microsoft Office Suite, including advanced proficiency in Excel, PowerPoint, Power BI, and ChatGPT or Copilot Enterprise for data analysis, visualization, reporting, and presentations.

Responsibilities

Define and own multi-year strategic sourcing strategies and roadmaps that optimize value for operating partners.
Administer governance and decision-making frameworks for approved products and Repair & Maintenance performance standards.
Provide guidance, authority, and support for international indirect sourcing within the owned category space.
Collaborate with internal and external stakeholders to identify, develop, influence, and implement cost-management strategies and continuous improvement.
Serve as an escalation point for complex field issues and drive resolution with suppliers, vendors, and operations teams.
Perform advanced quantitative analysis to model the financial implications of business decisions and indirect-category performance.
Build trust and influential relationships with franchisees, franchisee leadership groups, and operations teams.
Execute business projects, including category planning, demand forecasting, benchmarking, and risk mitigation.
Design, draft, lead, negotiate, and manage external partner relationships through end-to-end RFP, RFI, and RFQ activities.
Identify innovation opportunities that support evolving business needs and goals.
Conduct market research, analysis, and benchmarking for the indirect category and present findings to relevant internal stakeholders.
Address and resolve issues related to material quality, price, supplier service or performance, and delivery.
Manage ongoing supplier relationships, including quarterly business reviews, scorecard development, and market-condition updates with internal team leaders.