Account Manager- Supply Chain Services
About The Position
Vallen's Account Manager - Supply Chain Services manages customer relationships and supports the success of supply chain, vending, and/or vendor-managed inventory (VMI) programs. Reporting directly to the Supply Chain Services Sr. Manager, the role is the primary liaison between Vallen and assigned customers, ensuring service excellence, customer satisfaction, and alignment with business objectives. The Account Manager works with onsite Supply Chain Services teams, inside sales, and account management to strengthen partnerships, identify growth opportunities, and reinforce Vallen's value proposition. The position combines customer relationship management and account growth with operational oversight, KPI monitoring, inventory optimization, business reviews, cross-functional collaboration, and continuous improvement. It requires experience in supply chain or a related industry, staff management, executive-level customer relationship skills, mechanical aptitude, and the ability to present professionally to C-level audiences. The role routinely uses standard office equipment and involves extended computer and repetitive keyboard work. It may require protective equipment during visits to warehouse, manufacturing, customer, or supplier facilities. The position occasionally involves lifting or moving up to 10 pounds. Target pay range is $28.00–$30.00.
Requirements
- Bachelor's degree in a related field and 7 or more years of outside or inside experience, or an equivalent combination of education and experience in supply chain management, wholesale distribution, industrial distribution, manufacturing, or a similarly applicable industry.
- A deep understanding of system dynamics, vendor-managed inventory principles, and their impacts on supply chain performance.
- Five or more years of staff management experience, with a proven track record as a team leader and a solid understanding of people management practices.
- Ability to develop and cultivate customer relationships at the executive level for an assigned portfolio of integrated supply sites.
- Basic mathematical skills, including adding, subtracting, multiplying, and dividing whole numbers, common fractions, and decimals.
- Ability to compile routine reports and write correspondence.
- Ability to work in a team environment and self-motivation to accomplish assigned tasks and goals.
- Mechanical aptitude and demonstrated knowledge of recognizing manufacturing applications where Vallen products, services, and solutions can deliver cost savings to local integrated supply customers.
- Strong presentation skills and professional presence to deliver materials to C-level executive audiences, internally and/or externally.
- Ability to routinely use standard office equipment such as computers, phones, photocopiers, and filing cabinets.
- Ability to meet the position's physical demands, including talking and hearing regularly, sitting frequently, standing and walking occasionally, and occasionally lifting or moving up to 10 pounds.
- Ability to perform long periods of computer work and repetitive keyboarding.
- Specific vision abilities, including close vision and the ability to adjust focus.
Nice To Haves
- Experience with indirect materials is a plus.
- Ability to compute rate, ratio, and percent is preferred.
Responsibilities
- Serve as the primary contact for assigned customers and maintain strong stakeholder relationships.
- Identify opportunities to expand services, improve program performance, and support revenue growth.
- Partner with onsite Supply Chain Services teams to ensure service and contract expectations are met.
- Track and communicate key metrics, including fill rates, inventory accuracy, service levels, and vending performance.
- Collaborate with customers and internal teams to optimize inventory levels and replenishment strategies.
- Conduct regular customer reviews and present performance results and improvement opportunities.
- Work with Sales, Operations, Procurement, and Customer Service to support account success.
- Drive process improvements that enhance efficiency, customer satisfaction, and overall program performance.
Benefits
- Medical, dental, and vision insurance, with coverage options for individuals, spouses, children, and families.
- 401(k) with a discretionary company match of $0.50 per $1.00 contributed, up to 6% of pay (U.S. positions only).
- Employer-paid basic life insurance for employees, spouses, and dependents.
- Employer-paid short-term and long-term disability benefits.
- Parental leave and any leave required under federal, state, and local laws.
- Health care and dependent care flexible spending accounts.
- Paid vacation and sick time, with amounts based on seniority.
- Eight scheduled holidays and two floating holidays.
- Employee Assistance Program.
- Employee Resource Groups for networking and team building.
- Tuition reimbursement program.
- Employee referral program.
- Safety shoe and safety glasses reimbursement, based on position.
- Employee discounts through BenefitHub.
- Advancement opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
