Manager, Student Success Programs

Berklee College of Music•Boston, MA

2d•$56,000 - $75,000

About The Position

The Office of Student Success Programs is seeking a dynamic, adaptable, and student-centered Manager, Student Success Programs. In this role, you will provide operational leadership, advising, and program coordination across our key student retention portfolios, including the Berklee Scholars Program and the RISE program. Leveraging your strengths in communications, event management, or operational analysis, you will drive holistic student persistence and create meaningful community engagement. At Berklee, your work directly supports the next generation of creative leaders.

Requirements

Bachelor’s degree and a minimum of 2 years of related experience in higher education, project management, or event planning.
Proven familiarity with enterprise higher education platforms, including Salesforce, Workday, Colleague, and Google Suite.
Ability to manage complex, multi-layered projects while maintaining clear alignment with overarching office timelines and fiscal goals.
A deep, demonstrated commitment to serving and supporting a diverse student community with varied perspectives and lived experiences.

Responsibilities

Administer key portfolio programs and events, including Fall Pre-Orientation, monthly programming, and ongoing student engagement initiatives.
Serve as a functional lead in assigned office domains, such as social media content management, fiscal analysis, or targeted community outreach.
Direct Student Leadership Programs by recruiting, training, and supervising student employees, while co-leading Faculty/Staff Mentoring initiatives.
Utilize data and analytics to ensure all portfolio offerings align with departmental goals, managing project timelines, budgets, and stakeholder communications.
Build strong, supportive relationships with students to guide their transition to and persistence through their academic journey.
Employ the Berklee Bridge framework alongside intrusive advising strategies to foster active student engagement and academic momentum.
Partner closely with Student Success Advising to co-lead proactive course registration support and student milestone check-ins each semester.
Maintain accurate, comprehensive records of student interactions and progress within Salesforce CRM and other enterprise technology platforms.