Manager, Strategy & Operations

Candid • New York, NY

5d • $155,000 - $170,000 • Remote

About The Position

At Candid, we’re reimagining orthodontics by pairing clinical expertise with leading telehealth technology. We believe that confident smiles and self-expression play an important role in everyday life. That’s why we empower general dentists with everything they need to make great clear aligner care predictable, efficient, and profitable for their practices and accessible and affordable for their patients. We’re looking for passionate people who want to shape the future of care, deliver real impact, and help us grow. If you’re ready to transform the future of dental technology, this is the team for you.
We are looking for an experienced Strategy & Operations powerhouse to join Candid. The Strategy and Operations team serves as Candid’s internal consulting and execution function, partnering with leaders across the organization to solve critical business challenges, improve operational performance, and scale key strategic initiatives.
This Manager, Strategy & Operations role is ideal for someone who enjoys tackling ambiguous problems, building alignment across teams, and driving solutions from idea to implementation as a senior individual contributor. One month you may be improving partnership performance, the next you may be helping scale a new product line, optimize manufacturing operations, or lead a company-wide initiative. No two quarters look the same.
You will report directly to the Chief Strategy Officer and work closely with leaders across Product, Clinical, Operations, Manufacturing, Commercial, and Partnerships. This role requires up to 30% travel.
We will accept candidates based in the United States and Canada. To be considered for this role, candidates must be legally authorized to work in the United States without the need for current or future employer-sponsored work authorization.

Requirements

• 5+ years of experience in strategy, management consulting, business operations, operations leadership, or a related field
• Exceptional business judgment and problem-solving skills with a demonstrated ability to navigate ambiguity and drive results
• Proven track record of leading complex cross-functional initiatives from strategy through execution
• Strong analytical skills with experience using data to identify opportunities, influence decisions, and measure business impact
• Demonstrated ability to leverage AI tools and automation to increase personal productivity, improve team effectiveness, and drive business outcomes
• Experience using SQL, Looker, Tableau, Sigma, or similar analytical tools preferred
• Excellent communication and stakeholder management skills, including experience influencing senior leaders and aligning teams around a common objective
• Strong project and program management capabilities with an ability to manage multiple priorities simultaneously
• Clear results orientation with a bias toward action and ownership
• Demonstrated ability to build scalable processes and operational systems in fast-paced environments
• Experience in healthcare, healthtech, SaaS, operations, or manufacturing environments is a plus
• High intellectual curiosity and a willingness to dive deep into unfamiliar problems
• Comfortable operating in dynamic environments where priorities evolve quickly
• Willingness to travel up to 30%, including international travel

Responsibilities

• Serve as an internal consultant and operator to identify, prioritize, and solve some of Candid’s most important business challenges
• Lead special projects and strategic initiatives on behalf of executive leadership, driving alignment and execution across multiple teams through influence
• Own and scale partnership operations by working cross-functionally with internal and external stakeholders to ensure successful partnership performance and execution
• Diagnose partnership health and performance, identify operational bottlenecks, and develop scalable processes that support continued growth
• Translate performance data into strategic recommendations to guide product, clinical, and commercial decisions for Oliv, Candid’s orthodontist-focused product offering
• Partner with Product, Clinical, and Commercial teams to identify opportunities to improve conversion, adoption, retention, and overall funnel performance
• Program manage key strategic initiatives supporting Oliv growth, including clinical product enhancements, AI-enabled workflow improvements, and operational scaling efforts
• Drive cross-functional alignment across teams to ensure initiatives remain on track and deliver measurable business outcomes
• Own and continuously improve key operational metrics across the Candid treatment journey and manufacturing to identify and implement process improvements within the customer journey, digital treatment planning, and manufacturing workflows
• Use data, experimentation, and operational rigor to drive impact and continuously optimize processes across the business

Benefits

• Competitive compensation
• Stock option plan to give our employees a direct stake in Candid’s success
• Unlimited PTO to give our employees a little extra R&R when they need it
• Work from home stipend
• Comprehensive health coverage (medical, dental, vision) and generous parental leave
• Significant discount on our customized treatment plans and aligners

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed