Manager, Strategic Client Solutions

Consilio LLC•,

10d•Remote

About The Position

The Manager, Strategic Clients Solutions (SCS Commercial) is the primary strategic account manager for a portfolio of named accounts that generate staffing revenue and/or limited eDiscovery and managed review services revenue. The role manages and retains accounts, institutionalizes relationships, and drives year-over-year revenue growth by expanding services. For SCS Commercial accounts, this includes introducing or expanding eDiscovery and review services to help clients evolve to SCS Enterprise status. Working with staffing managers and assigned Business Developers, the Manager represents Consilio’s full range of services. The role leads account research and planning, coordinates internal resources across product lines and geographies, and works to meet client needs, ensure continuity and satisfaction, and exceed client expectations. This is a highly visible, client-facing position involving senior client personnel, including executive leadership. Travel is required as needed, up to 25%. The position reports to the regional lead Vice President, Strategic Client Solutions.

Requirements

Four-year degree from an accredited university.
At least 5 years of legal-industry sales or account management experience; legal-industry sales experience is preferred.
Flexible communication approach, with the ability to adapt messages appropriately and communicate with poise, polish, and relevance.
High attention to detail and self-starter motivation.
Ability to assess business situations quickly and act in an informed and decisive manner to drive results.
Excellent written and verbal communication skills, including the ability to explain complex subject matter to non-technical audiences concisely and compellingly.
Ability to travel up to 25%.

Nice To Haves

Extensive experience working with global and/or Fortune 200 corporations.

Responsibilities

Serve as the central point of contact for account information, issue escalation and resolution, and relationship management.
Map and track whitespace within each account and create and execute plans to grow Consilio services.
Broaden and deepen account relationships, identifying leads with buyers in different business units globally.
Promote Consilio’s eDiscovery, review, consulting, and staffing service lines across client locations, involving local experts and Business Developers as needed.
Facilitate cross-jurisdictional support for global matters.
As appropriate, coordinate creation and maintenance of client Playbooks incorporating standard operating procedures and unique client processes or workflows.
Lead or attend regularly scheduled project meetings and key communications, as appropriate.
Resolve invoicing and billing issues and streamline billing workflows, as appropriate.
Schedule quarterly or annual business reviews with key stakeholders, as appropriate.
Analyze account revenue trends and report to senior management.
Plan offsite events and retreats, as appropriate.
Coordinate and plan professional development programs, such as CLE presentations, roundtables, and panel discussions.
Promote unique offerings for SCS clients, such as Sky Analytics.
Monitor market conditions and provide industry insights, including challenges, pricing, and technology trends.
Submit weekly internal management reports and monthly forecasts.
Regularly update Salesforce, account-planning documentation, and other client-related materials.