Manager, Strategic Account Management

Walmart • Bentonville, AR

22h • $80,000 - $202,000 • Onsite

About The Position

We are a customer-focused team dedicated to helping sellers grow on Walmart Marketplace. We partner with enterprise-level, multi-category sellers to deliver a wide assortment to our customers, backed by excellent value and service. The Marketplace account management team enables growth for high-impact sellers through strategic planning, operational excellence, and cross-functional collaboration. We are seeking an experienced, enterprise-minded account manager to oversee and grow a portfolio of large, multi-category sellers on the Marketplace. This individual will lead strategic account planning, merchandising & assortment optimization, operational excellence, and cross-functional execution to maximize GMV and seller success, while serving as the primary seller liaison.

Requirements

• 5+ years of experience in e-commerce / marketplace account management / omni-channel merchandising / vendor management
• Demonstrated success in managing large, multi-category catalogs with measurable performance improvements.
• Strong merchandising and catalog management skills; deep understanding of assortment strategy, content optimization, pricing, and catalog hygiene.
• Operational expertise: inventory management, fulfillment, logistics, supply-chain processes, seller services.
• Excellent cross-functional collaboration, stakeholder management, and seller relationship-building skills.
• Data-driven with strong analytical capabilities; proficiency with spreadsheet tools (Excel/Sheets), BI tools, and comfort presenting performance analyses and business plans.
• Proactive, results-oriented, with strong ownership mentality; adaptable and able to manage multiple priorities under minimal supervision.
• Strong communication and negotiation skills; ability to influence internal stakeholders and external seller leadership.
• Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
• Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.

Nice To Haves

• Leading cross-functional teams
• Master's degree in business, marketing and sales, healthcare, or related area.
• Sales

Responsibilities

• Full accountability for a book of high-volume, enterprise sellers
• Develop and execute joint business plans with sellers, including assortment expansion, seasonal strategies, promotional calendars, and growth roadmaps.
• Drive catalog and assortment strategy; lead sellers in improving listing quality — content, attributes, imagery, pricing, inventory, reviews — to enhance discoverability and conversion.
• Oversee operational readiness and compliance: track inventory health, fulfillment readiness, shipping and return logistics, and adoption of seller/fulfillment services.
• Monitor performance metrics and business health: GMV, conversion, in-stock rate, fulfillment metrics, customer feedback; perform deep-dive analyses and lead corrective or growth initiatives.
• Act as seller advocate internally: build strong relationships with seller leadership; collaborate with internal stakeholders (merchandising, operations, supply chain, product, marketing) to resolve issues, influence tools and processes, and support seller growth.
• Promote and drive seller adoption of Marketplace programs (fulfillment services, promotional events, marketing support) and align seller activities with Marketplace-wide seasonal or category initiatives.
• Work autonomously with high ownership and accountability; manage complex accounts in a dynamic, fast-paced, cross-functional environment.

Benefits

• performance-based bonus awards
• medical
• vision
• dental coverage
• 401(k)
• stock purchase
• company-paid life insurance
• PTO (including sick leave)
• parental leave
• family care leave
• bereavement
• jury duty
• voting
• short-term and long-term disability
• company discounts
• Military Leave Pay
• adoption and surrogacy expense reimbursement
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree