Manager Store Transformation

O'Reilly Auto Parts•Headquarters, KY

20d

About The Position

The Manager of Retail Transformation identifies, designs, and implements strategies and technologies to improve customer experience and operational efficiency across stores, with the goal of increasing sales. The role partners with cross-functional teams to pilot initiatives, streamline processes, and align transformation efforts with business objectives in the auto parts market. The position supports in-store and digital customer experiences, researches retail trends and customer behavior, uses data to assess initiative outcomes, and works with field leaders and store teams to implement changes. It also manages transformation projects, vendor relationships, budgets, requirements, roadmaps, training, and change-management programs. The role supports e-commerce efforts, evaluates automation, and seeks to reduce operational costs through process improvement and technology adoption.

Requirements

Bachelor’s degree in Business Administration, Retail Management, Marketing, or a related field, or equivalent business experience.
3–5 years of experience in retail operations, project management, or innovation roles.
Strong understanding of retail operations, supply chain, and customer service.
Proficiency in data analysis, problem-solving, and strategic thinking.
Advanced interpersonal and communication skills, including the ability to engage with and influence senior executives and build professional relationships.
Demonstrated success managing large-scale projects and client relationships.
Creativity, latitude, and sound judgment and experience in accomplishing goals.

Nice To Haves

MBA or master’s degree in a related field.
Experience leading innovation or transformation initiatives within a retail organization.
Familiarity with customer journey mapping, field testing or piloting, and voice-of-customer programs.
Exposure to emerging retail technologies.
Experience in the automotive aftermarket industry.

Responsibilities

Develop and execute strategies to enhance in-store and digital customer experiences and drive sales and long-term growth.
Research industry trends, emerging technologies, and customer behavior with the Retail Product Team to identify transformation opportunities.
Monitor innovations, strategies, and product offerings from competitive and non-competitive retailers to identify opportunities and threats.
Work with the Retail Product Team to define how technology-based solutions can support business transformation, growth, operational efficiency, and customer experience.
Prepare and communicate recommendations about retail customer opportunities to senior leadership.
Use data analytics to track the effects of innovations on sales, customer satisfaction, and operational efficiency.
Engage field leaders and store teams to drive effective change across the store network.
Partner with IT, marketing, merchandise, and other teams to design, execute, and evaluate proof-of-concept programs for retail technologies, processes, and services.
Gather quantitative and qualitative feedback from customers and store teams to measure initiative success and refine efforts.
Evaluate and manage relationships with external vendors and partners supporting innovation efforts.
Manage transformation project budgets, allocate resources effectively, and deliver a return on investment for new initiatives.
Assess and integrate automation technologies to improve operational efficiency.
Support e-commerce strategies that complement in-store sales.
Manage and track requirements throughout the project lifecycle, enforcing or redefining them as needed.
Provide training and resources to store teams to support adoption of new tools and practices.
Develop change-management programs to support technology adoption, operational changes, and team-member engagement.
Prioritize use cases and develop capability roadmaps aligned with long-term strategic goals.
Reduce operational costs through process improvement and technology adoption.