Manager, Starbucks - Broward Mall
About The Position
The Manager, Starbucks is responsible for the overall operation and performance of the licensed Starbucks café inside Macy’s Broward Mall. The Manager ensures an efficient, professional, safe, and profitable business while upholding Starbucks brand standards and Macy’s Foods Division expectations. The role oversees daily operations, drives sales and profitability, and fosters a positive, inclusive team culture. Through leadership, operational excellence, and partnership with Starbucks and Macy’s leadership, the Manager delivers an exceptional customer experience and ensures the café meets brand, quality, and financial goals. The Manager recruits, hires, trains, and develops Supervisors and Baristas; manages café schedules, labor plans, ordering, inventory, invoices, cash handling, and point-of-sale operations; reviews financial reports; and ensures food safety, sanitation, health, and company policy compliance. The role also partners with Macy’s leadership and Starbucks District Managers on strategy, goals, and operational priorities. Other duties may be assigned.
Requirements
- High school diploma or equivalent.
- At least 2 years of retail, restaurant, or food service management experience.
- ServSafe certification or a food handler permit as required by the applicable state or local health department.
- Ability to obtain Barista Basics, Barista Trainer, Daily Ops, and LS Leader certifications for Starbucks Licensed leaders within the introductory period.
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
- Ability to perform duties involving communication, collaboration, office and computer systems, review of written and electronic information, and movement within the work environment.
Nice To Haves
- Starbucks or Starbucks licensed café experience preferred.
Responsibilities
- Oversee café operations to maintain a safe, efficient, brand-right environment that meets Starbucks, Macy’s Foods Division, and Health Department standards.
- Recruit, hire, train, and develop Supervisors and Baristas.
- Model Starbucks customer connection standards and Macy’s service expectations to deliver exceptional customer service.
- Ensure food and beverage products are prepared, presented, and merchandised consistently with Starbucks standards.
- Develop and execute schedules and labor plans to optimize productivity, control costs, and maintain service levels.
- Manage ordering, receiving, inventory, and invoice processing to meet cost targets and stay within budget.
- Review financial reports and take action to meet sales, expense, and profit goals.
- Ensure compliance with food safety, sanitation, and health regulations, and maintain a clean, organized café.
- Oversee cash handling and point-of-sale operations and ensure adherence to financial policies and procedures.
- Build partnerships with Macy’s leadership and Starbucks District Managers to align on strategy, goals, and operational priorities.
- Model professionalism, appearance, communication, and company values.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
