Manager, SMB Accounts

Grubhub•Chicago, IL

13d•$80,000 - $100,000•Hybrid

About The Position

As a Manager, Restaurant Success in the SMB Merchant Network, you'll oversee a team of Associate Account Managers and Senior Associate Account Managers and be assigned to a region. You will play a crucial role in leading and supporting a team of associate account managers to achieve strategic objectives and foster strong client relationships.

Requirements

Bachelor’s Degree or equivalent years of experience and High School degree/GED
5+ years of relevant work Sales process experience
1+ years of management/leadership experience is required
Proficiency in CRM software and Microsoft Office suite.
Native-level fluency in English is required.
Excellent communication skills, both verbal and written, with the ability to effectively engage and influence stakeholders at all levels.
Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and develop actionable insights.
Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.

Nice To Haves

Candidates fluent in Mandarin or Spanish are strongly preferred.

Responsibilities

Lead, mentor, and develop a team of associate account managers to ensure high performance, engagement, and career growth through coaching and ongoing feedback.
Foster a collaborative and supportive team environment that promotes excellence in client service and achievement of goals.
Model creative thinking and problem-solving for the team, providing guidance and support in developing unique solutions.
Monitor team performance, track progress against targets, and take proactive measures to address challenges and capitalize on opportunities.
Serve as a supplemental, and sometimes key, point of contact for clients, building and maintaining strong relationships based on trust, transparency, and effective communication.
Collaborate closely with sales, marketing, product, and customer support teams to ensure seamless coordination and delivery of services to clients.
Provide insights and feedback from client interactions to inform product development, marketing strategies, and overall business initiatives.
Act as a liaison between associate account managers and other internal stakeholders to facilitate effective communication and problem resolution.