Manager, SMB Accounts

Wonder Group•Chicago, IL

11d•Hybrid

About The Position

About Grubhub At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup. As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve. About The Opportunity As a Manager, Restaurant Success in the SMB Merchant Network, you'll oversee a team of Associate Account Managers and Senior Associate Account Managers and be assigned to a region. You will play a crucial role in leading and supporting a team of associate account managers to achieve strategic objectives and foster strong client relationships.

Requirements

Bachelor’s Degree or equivalent years of experience and High School degree/GED
5+ years of relevant work Sales process experience
1+ years of management/leadership experience is required
Proficiency in CRM software and Microsoft Office suite.
Native-level fluency in English is required.
Excellent communication skills, both verbal and written, with the ability to effectively engage and influence stakeholders at all levels.
Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and develop actionable insights.
Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.

Nice To Haves

Candidates fluent in Mandarin or Spanish are strongly preferred.

Responsibilities

Lead, mentor, and develop a team of associate account managers to ensure high performance, engagement, and career growth through coaching and ongoing feedback.
Foster a collaborative and supportive team environment that promotes excellence in client service and achievement of goals.
Model creative thinking and problem-solving for the team, providing guidance and support in developing unique solutions.
Monitor team performance, track progress against targets, and take proactive measures to address challenges and capitalize on opportunities.
Serve as a supplemental, and sometimes key, point of contact for clients, building and maintaining strong relationships based on trust, transparency, and effective communication.
Collaborate closely with sales, marketing, product, and customer support teams to ensure seamless coordination and delivery of services to clients.
Provide insights and feedback from client interactions to inform product development, marketing strategies, and overall business initiatives.
Act as a liaison between associate account managers and other internal stakeholders to facilitate effective communication and problem resolution.