Manager - Slots

Hard Rock Digital•United States, FL

3d•Hybrid

About The Position

Hard Rock Digital is focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team driven by a passion for learning, operating, and building new products and technologies for millions of consumers. We care deeply about each customer's interaction, experience, and trust, and we operate in a highly regulated environment where quality, reliability, and compliance are critical. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital brings a globally recognized brand into the digital space—at scale, with operational excellence at the core. We're looking for a Slots Manager to join our Commercial team and take ownership of slots performance across the Hard Rock Bet casino. This is a hands-on, data-led role sitting at the intersection of commercial performance, player experience, and supplier relationships. You'll track GGR, monitor RTP, co-ordinate game launches, feed into CRM campaigns, and help shape the content strategy for one of the most recognised casino brands in the world. You'll work closely with our Senior Commercial Manager, our Supplier Relations lead, and our Lobby team to make sure we're always putting the right games in front of the right players. Previous experience in iGaming is a genuine plus, but it's not essential — we're open to candidates who bring strong analytical, commercial, or product skills from adjacent industries.

Requirements

A strong analytical mindset — comfortable working with data, spotting patterns, and communicating findings clearly
Experience in a reporting, commercial, product, or marketing role where performance tracking was central
Confidence with modern reporting tools, and a willingness to adopt AI-powered workflows (Claude, automation tools, etc.)
Meticulous attention to detail — you notice when something looks off and you follow it through
Strong communication skills — you can translate data into clear, concise updates for non-technical stakeholders
A genuine interest in casino and slots content — commercial instinct and curiosity matter more than deep domain knowledge on day one
Comfort working in a fast-moving, multi-stakeholder environment where priorities can shift

Nice To Haves

Familiarity with RTP, GGR, or iGaming KPIs
Experience with CRM or bonus campaign management in a gaming or e-commerce context
Working knowledge of responsible gambling frameworks
Hands-on use of Claude, Claude Code, or similar AI tools in a professional setting

Responsibilities

Own slots performance reporting and GGR tracking — building dashboards, surfacing trends, and keeping stakeholders informed
Monitor RTP across the portfolio; identify and flag risky titles and escalate where governance action is needed
Co-ordinate new game launches end-to-end — from supplier briefings to go-live
Feed into CRM and bonus campaigns, including free spins, featured game placements, and promotional calendar planning
Run frequency gap analysis to identify underperforming windows and surface commercial opportunities
Conduct player behaviour analysis — session patterns, loss trends, and responsible gambling signals on specific titles
Support bonus abuse detection across the slots vertical
Liaise with our Supplier Relations lead on content pipelines, commercial terms, and exclusive game selection
Co-ordinate supplier creative materials for use across marketing and on-site placements
Contribute to roadmap curation alongside the wider Commercial and Product teams
Use AI tools — including Claude and automation workflows — to accelerate reporting, surface insights, and reduce manual overhead