Technician - Slots
About The Position
This position is responsible for performing routine maintenance, diagnosing and repairing mechanical and electronic problems with slot machines. The technician will replace faulty parts, test machines, and maintain accurate records of all repairs and maintenance. They will also communicate with other casino staff to ensure proper machine function, provide excellent customer service, and handle guest complaints and incidents with discretion, escalating to supervisory personnel when necessary. The role requires a flexible schedule, including late nights, weekends, and holidays, with potential for shift changes. Other duties may be assigned.
Requirements
- High School Diploma/GED, required
- Must be 21 years of age or older
- Knowledge of electronic and mechanical components
- Must have 10-key experience
- Must have strong skills in Microsoft Office Suite, preferably in Excel
- Must be able to work Nights, Weekends and Holidays
- Able to effectively communicate in English via verbal and written
Nice To Haves
- Previous experience in troubleshooting and repairing slot machines, preferred.
Responsibilities
- Perform routine maintenance on slot machines
- Diagnose and repair mechanical and electronic problems with slot machines
- Replace faulty parts and components as needed
- Test machines to ensure they are functioning properly
- Keep accurate records of all repairs and maintenance performed
- Communicate with other members of the casino staff to ensure that all machines are functioning properly
- Provide excellent customer service to casino patrons
- Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
