Supervisor - Slots

Caesars Southern Indiana•Elizabeth, IN

3d•Onsite

About The Position

As primary responsibility, supervises the operation and personnel in Slot Operations on assigned shift. Provides support, assistance and excellent guest service to all patrons.

Requirements

High school diploma or equivalent required.
A minimum of one-year previous supervisory experience is required.
Excellent interpersonal, problem-solving, critical thinking and decision-making skills required.
Must have great communication skills both oral and written.
Must be proficient with computers and Microsoft Office applications.
Must be a team player and have a professional appearance.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Nice To Haves

Previous knowledge of casino rules, regulations and procedures pertinent to slot operations highly preferred.

Responsibilities

Ensures departmental compliance with all regulatory, internal controls, policies and procedures.
Supervises staff performance as pertains to department procedures, customer service and compliance with Indiana Gaming regulations.
Verifies and reviews jackpot transactions.
Complies with IRS and internal controls regarding payouts.
Administers coaching and provides staff development. Leads staff in proper performance of duties.
Reviews and resolves employee grievance as provided in the collective bargaining agreement.
Assist patrons, investigates complaints and provides resolution.
Assists and provides support daily to ensure an efficient operation.
Ensures service equipment is handled safely and with reasonable care.
Communicates with team members regularly to facilitate the effective flow of communication throughout the company.
Responsible for keeping current on staff and supervisory trainings to include: quality guest service, responsible gaming, safety and sanitation, and alcohol awareness.
Ensures service surprises and delights the guests.
Solicits and responds to guest feedback by direct interaction.
Serves as a role model and leads by creating a positive, supportive work environment.
Other duties as assigned.