Shift Manager Slots
About The Position
Supervises Slot Attendants while developing and implementing effective strategy for managing customer service for the Slot Operations Department. Reviews and evaluates the Operations Team performance. Takes corrective action with team members as required to maintain performance standards. Creates weekly and daily schedules. Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments. Ensures application of federal currency reporting standards. Provides courteous and helpful information to guests. Responds to guest complaints in a considerate, professional and positive manner. Shows genuine concern and empathy, actively listens to the guests and take ownership of their concerns and follows through to a resolution. Maintains meticulous security of keys, radios and any other devices issued to them and complies with company safety standards. Administers supervisory responsibilities in accordance with the Companies and Departments policies and procedures. Attends all required training meetings. Performs other tasks as assigned.
Requirements
- Strong people skills need in order to interact well with guests and team members
- Ability to deal effectively and interact well with diverse group of guests and employees
- Ability to analyze situations and make decisions in a fast paced environment
- Ability to maintain composure and positive approach when dealing with all guests
- Ability to interact with mobile devices, touch screens and computers
- Strong computer skills and ability to learn new programs quickly
- Complete understanding of Departmental, company and New York State Gaming Commission rules and regulations that apply to the position
- Must be 21 years or older
- Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
- Must have complete technical understanding of broad range of slot machines and systems and ability to train others
Nice To Haves
- Previous experience using Smart Phones and/or Tablets is preferred
- Experience using Excel and Word is a plus
Responsibilities
- Supervises Slot Attendants
- Develops and implements effective strategy for managing customer service for the Slot Operations Department
- Reviews and evaluates the Operations Team performance
- Takes corrective action with team members as required to maintain performance standards
- Creates weekly and daily schedules
- Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments
- Ensures application of federal currency reporting standards
- Provides courteous and helpful information to guests
- Responds to guest complaints in a considerate, professional and positive manner
- Shows genuine concern and empathy, actively listens to the guests and take ownership of their concerns and follows through to a resolution
- Maintains meticulous security of keys, radios and any other devices issued to them
- Complies with company safety standards
- Administers supervisory responsibilities in accordance with the Companies and Departments policies and procedures
- Attends all required training meetings
- Performs other tasks as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
