Assistant Shift Manager Slots

San Manuel Band of Mission Indians•Las Vegas, NV

5d•Onsite

About The Position

Working closely with the Shift Manager of Slots, the Assistant Shift Manager Slots will play an important role by supervising the slot department during the assigned shift. Ensure that all areas are staffed and directs all slot personnel throughout the shift. Serves as witness on major jackpots and signs checks. Maintain the highest standards of customer service and integrity in the slot department.

Requirements

Minimum age requirement is 21.
Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license
Effective communication skills.
Ability to coach, develop, counsel and discipline subordinates.
Knowledge of slot equipment.
Excellent computer and organizational skills.
Ability to work all shifts, including nights, weekends, and holidays as business needs dictate.

Nice To Haves

Minimum 1 year experience in a Slot Supervisory position preferred.
Minimum of 2 years of experience within a hotel/gaming property is preferred.

Responsibilities

Step up as Slot Shift Manager during Slot Shift Manager’s days off. or as needed.
Oversee department operations during the assigned shift to insure exceptional customer service.
Assist Guest Service Ambassador with jackpots, replenishing TITO in slot machines, machine malfunctions.
Witness all major jackpot wins, sign jackpot checks, and complete hand pays.
Communicate with customers to answer questions and resolve disputes.
Implement all Casino procedures relating to slot operations and monitor areas for cleanliness.
Perform special assignments as assigned by Slot Shift Manager, Slot Operations Manager or Slot Director.
Develop shift schedules and schedule employees.
Ensure that shift is properly staffed at all times.
Performs other duties as assigned.