Manager, Relief Floor Slots

San Manuel Band of Mission Indians • Highland, CA

1d • Hybrid

About The Position

Under the direction of the Manager, Slot Shift, the Manager, Relief Floor Slots is responsible for making departmental decisions that have an effect on gaming revenue, guests and employee relations. The Manager, Relief Floor Slots is an Assistant Manager role, which assumes the role of the Manager-on-duty for the Slot Department in the absence of the Manager, Slot Shift. Promotes team member compliance with all applicable rules and regulations, and provides counseling, guidance, and support to reporting management staff and their direct reports.

Requirements

• Bachelor’s Degree in related field required
• Minimum of three (3) years’ supervisory experience required
• Minimum of three (3) years of Slot Operations required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
• Experience with slot system applications, including ticketing and slot accounting.
• Intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point essential.
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Responsibilities

• Oversees large scale slot gaming operation of up to 7,500 electronic gaming devices.
• Ensures the slot systems are operating effectively and efficiently, working with Information Technology to diagnose system related outages or issues.
• Monitors and coordinates the activities of Slot Department team members.
• Responds to and follows-up on guest requests and concerns in a timely and professional manner.
• Resolves conflict involving employees or customers by maintaining a professional environment and promoting department and enterprise goals.
• Investigates customer claims and gaming disputes related to slot machines.
• Utilizes various resources such as surveillance, slot recall data and slot systems to make proper determinations when resolving claims and disputes.
• Uses negotiation, reasoning and sound judgment to determine the legitimacy of slot payout claims and relative compensation.
• Maintains "on call" availability as needed to provide support on investigations and other operational concerns.
• Provides regular communications including counseling staff, troubleshooting system issues, relaying inter-department concerns, routinely meeting with customers, employees, management, and other departments to relay important information, identifying issues of concern and work towards solutions.
• Updates Managers, Director and VP, of important relative issues related to the Slot Department.
• Maintains proper staffing levels that are sufficient to cover the floor operations, maintaining established quality service standards in the absence of key employees for support to the Manager, Director, and VP.
• Promotes compliance of all applicable rules and regulations, including, but not limited to Gaming Commission Regulations, Slot Standard Operating Procedures, General Administration Policies and Procedures, Title 31 Bank Secrecy Act, and Employee Handbook.
• Performs other duties as assigned to support the efficient operation of the department.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Benefits

• Total Rewards package of monetary, benefits and development rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager