Manager, Service

OWL Services • Elmore, AL

13d • $90,000 - $100,000

About The Position

OWL Services is seeking a skilled, customer-focused Petroleum Service Manager to manage service operations and help employees communicate effectively with customers. The role includes creating customer service policies, training customer service teams on company services, and assisting customers with complex questions. The position is described as a long-term opportunity with a growing company, and petroleum industry experience is required.

Requirements

• Bachelor's degree in business administration or a related field.
• Petroleum industry experience is required.
• Proven experience in service management, preferably in a similar industry or environment.
• Excellent customer service and communication skills.
• Knowledge of service management principles, processes, and best practices.

Nice To Haves

• Technical background or familiarity with service-oriented industries.

Responsibilities

• Manage service team members to ensure team objectives and goals are met.
• Handle customer complaints and concerns quickly and professionally to maintain customer relationships and encourage repeat business.
• Set up and maintain a service desk and evaluate its efficiency.
• Help train new employees in company procedures.
• Maintain working knowledge of industry regulations, restrictions, and laws; ensure company adherence; and stay current on industry standards, innovations, materials, tools, and processes.
• Create customer service policies and train customer service teams about company services and handling complex customer questions.

Benefits

• 10 paid holidays
• Flexible Time Off
• 401(k) company match
• Health insurance
• Dental insurance
• Vision insurance
• HSA and FSA
• Disability and occupational accident insurance
• Company-paid life insurance policy
• Employee Assistance Program (EAP)
• Paid training program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager