Manager, Service Transformation
About The Position
Oscar is hiring a Manager, Service Transformation to join its Concierge Optimization team. The role leads cross-functional programs that advance Service Forward, evolving Oscar’s contact-center model to balance high-quality human service with AI-enabled automation. The manager aligns enterprise partners around strategy, operating-model design, implementation, and change management, and leads targeted initiatives to improve member and provider service performance. The position reports to the Senior Director, Member and Provider Services. The role is based in Oscar’s Tempe, Arizona office and follows a hybrid schedule with three in-office days per week. Thursday is a required in-office day for team meetings and events; the other two office days are flexible. The listed annual base pay is $96,876–$127,149 in California, Connecticut, New Jersey, New York, and Washington, and $87,188–$114,434 in all other locations. Employees are also eligible for benefits, Oscar’s unlimited vacation program, and annual performance bonuses. Final offers within the applicable base-pay range depend on factors including relevant skills, education, and experience.
Requirements
- At least 4 years of program management experience.
- At least 3 years of experience delivering projects or programs.
Nice To Haves
- Experience using data and metrics to drive program improvements.
- Experience or background in a fast-paced operations environment.
- Successful execution of enterprise-wide initiatives, including defining project plans, coordinating resources, managing implementation activities, and developing processes for program rollout and ongoing support.
- Master’s degree.
- PMP or other program management certification.
- Lean or Six Sigma certification.
- Healthcare experience in health insurance, health systems, or healthcare consulting.
Responsibilities
- Lead end-to-end management of cross-functional implementations and projects, including creating project plans, engaging stakeholders, managing cross-functional relationships to drive collaboration, mitigating edge cases, and ensuring on-time completion.
- Evaluate departmental performance by creating, gathering, analyzing, and interpreting data and metrics; assist with developing departmental metrics and implementing mitigation strategies.
- Work with relevant internal and external stakeholder groups to develop proactive implementation, communications, and program strategies for successful change management and risk mitigation.
- May directly oversee team members, mentor them, and promote colleagues’ growth and professional development.
- Comply with all applicable laws and regulations.
- Perform other duties as assigned.
Benefits
- Unlimited vacation program.
- Annual performance bonuses.
- Medical, dental, and vision benefits.
- 11 paid holidays.
- Paid sick time.
- Paid parental leave.
- 401(k) plan participation.
- Life and disability insurance.
- Paid wellness time and reimbursements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
