Manager, Service Transformation
About The Position
Oscar is hiring a Manager, Service Transformation for its Concierge Optimization team. The role leads cross-functional programs that advance Service Forward, evolving Oscar’s contact-center model to balance high-quality human service with AI-enabled automation. The manager aligns enterprise partners around strategy, operating-model design, implementation, and change management, and leads targeted initiatives to improve member and provider service performance. The position reports to the Senior Director, Member and Provider Services. This is a fully remote role open to candidates who reside in Dallas, Texas. Oscar notes that its approach to work may evolve and could potentially involve a hybrid presence at the hub office associated with the employee’s metro area.
Requirements
- At least 4 years of program management experience.
- At least 3 years of experience delivering projects or programs.
Nice To Haves
- Experience using data and metrics to drive program improvements.
- Experience or background in a fast-paced operations environment.
- Experience successfully executing enterprise-wide initiatives, including defining project plans, coordinating resources, managing implementation activities, and developing processes for program rollout and ongoing support.
- Master’s degree.
- PMP certification or other program management certification.
- Lean/Six Sigma certification.
- Healthcare experience in health insurance, health systems, or healthcare consulting.
Responsibilities
- Lead end-to-end management of cross-functional implementations and projects, including creating project plans, engaging stakeholders, managing cross-functional relationships, mitigating edge cases, and driving on-time completion.
- Evaluate departmental performance by creating, gathering, analyzing, and interpreting data and metrics; assist in developing departmental metrics and implementing mitigation strategies.
- Collaborate with relevant internal and external stakeholder groups to develop proactive implementation, communications, and program strategies for change management and risk mitigation.
- May directly oversee team members, mentor them, and promote colleagues’ growth and professional development.
- Comply with all applicable laws and regulations.
- Perform other duties as assigned.
Benefits
- Unlimited vacation program.
- Annual performance bonuses.
- Medical, dental, and vision benefits.
- 11 paid holidays.
- Paid sick time.
- Paid parental leave.
- 401(k) plan participation.
- Life and disability insurance.
- Paid wellness time and reimbursements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
