Manager, Service Transformation

Oscar Health•Dallas, TX

1d•Remote

About The Position

Oscar is hiring a Manager, Service Transformation for its Concierge Optimization team. Oscar is a health insurance company built around a full-stack technology platform and a focus on serving members. The role leads cross-functional programs that advance Service Forward, evolving Oscar’s contact-center model to balance high-quality human service with AI-enabled automation. The manager aligns enterprise partners on strategy, operating-model design, implementation, and change management, and leads targeted initiatives to improve member and provider service performance. The position reports to the Senior Director, Member and Provider Services. This is a fully remote position open to candidates residing in Dallas, Texas. Oscar notes that its approach to work may adapt over time and that future models could involve a hybrid presence at the hub office associated with the employee’s metro area. Base pay is $96,876–$127,149 per year in California, Connecticut, New Jersey, New York, and Washington, and $87,188–$114,434 per year in all other locations. The role is also eligible for employee benefits, Oscar’s unlimited vacation program, and annual performance bonuses.

Requirements

At least 4 years of experience in program management.
At least 3 years of experience delivering projects or programs.

Nice To Haves

Experience using data and metrics to drive program improvements.
Experience or background in a fast-paced operations environment.
Experience successfully executing enterprise-wide initiatives, including defining project plans, coordinating resources, managing implementation activities, and developing processes for program rollout and ongoing support.
Master’s degree.
PMP certification or program management certifications.
Lean/Six Sigma certifications.
Healthcare experience in health insurance, health systems, or healthcare consulting.

Responsibilities

Lead end-to-end management of cross-functional implementations and projects, including creating project plans, engaging stakeholders, managing cross-functional relationships to drive collaboration, mitigating edge cases, and ensuring on-time completion.
Evaluate departmental performance by creating, gathering, analyzing, and interpreting data and metrics; assist with developing departmental metrics and implementing mitigation strategies.
Work collaboratively with relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation.
May oversee team members directly, mentor team members, and promote colleagues’ growth and professional development.
Comply with all applicable laws and regulations.
Perform other duties as assigned.