Manager, Service Ops

Otis•Brentwood, MO

1d•Onsite

About The Position

Otis Elevator Company is seeking a Manager, Service Ops to lead elevator maintenance and inspection operations across the greater St. Louis metropolitan area and an assigned portion of Illinois. The role provides day-to-day leadership for field employees responsible for elevator maintenance, service calls, preventative maintenance, and inspections. The manager ensures employees have the training, materials, technical support, and resources needed to work safely and deliver exceptional customer service. This is a people-focused leadership role requiring effective communication with field employees and customers, the ability to manage changing priorities, and a willingness to learn the technical aspects of the business. The role also includes team payroll and related administrative responsibilities. Otis is a global elevator and escalator manufacturing, installation, and service company with 72,000 employees operating in more than 200 countries and territories. The company emphasizes Safety, Ethics, and Quality and describes its workplace as a diverse, trusted, and caring community.

Requirements

High school diploma or equivalent with relevant professional experience.
2–3+ years of people leadership or team management experience.
Experience leading technicians, mechanics, field employees, skilled trades teams, or service operations personnel.
Strong communication and relationship-building skills.
Ability to effectively lead employees in an environment where collaboration and influence are important.
Ability to remain composed and adaptable when daily priorities change.
Customer-focused mindset and ability to explain operational or technical information clearly.
Strong organizational, problem-solving, computer, and technology skills.

Nice To Haves

Bachelor’s degree is preferred but not required.
Two to three years of people leadership or team management experience is preferred.

Responsibilities

Lead the daily activities of service and inspection mechanics across the assigned territory.
Plan and organize field operations to meet customer needs, safety expectations, and company standards.
Promote a strong safety culture by delivering established safety training and confirming field employees follow required procedures.
Ensure mechanics have the materials, information, and support needed to complete their work successfully.
Monitor service routes, preventative maintenance activities, service calls, inspections, and callback performance.
Communicate technical and operational information clearly to customers.
Build strong working relationships with union mechanics, customers, and internal partners.
Manage team payroll and related administrative responsibilities.
Respond to changing field conditions and help resolve customer, staffing, and operational challenges.
Support employee training, development, and performance through consistent communication and field engagement.

Benefits

401(k) plan with company match and a separate automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, beginning on the first day of employment.
Three weeks of paid vacation and paid company holidays.
Paid sick leave.
Employee assistance and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance benefits.
Birth/adoption and parental leave benefits.
Adoption assistance.
Tuition reimbursement program.
Peer recognition and service anniversary awards.
Spot performance bonus opportunities.
Employee Scholar Program sponsorship for colleagues pursuing degrees or certification programs.
Training and resources to build leadership and capabilities in Sales, Field, Engineering, and Major Projects.