Manager, Service Accounts
About The Position
Lennox National Account Services (NAS), a division of Lennox International, is a leading national provider of Commercial Heating, Ventilation, and Air Conditioning (HVAC) maintenance and service. With over 100 offices across the continental United States and plans for significant expansion, NAS is seeking motivated individuals to join its growing team. The Manager, Service Accounts role is responsible for managing and supporting the service account coordinator and representatives, ensuring high-quality customer support and services for both internal and external customers. This position plays a key role in achieving department goals, implementing new business initiatives, enhancing services, managing budgets, and resolving escalated customer issues.
Requirements
- Bachelor’s degree in Business, Mechanical Engineering, or related field (or equivalent industry experience).
- Minimum of 7+ years in HVAC service or industrial account management, including 3+ years in a leadership role.
- Proven ability to manage customer relationships in industrial, commercial, or manufacturing environments.
- Strong financial acumen and understanding of service contract management, cost control, and P&L accountability.
- Excellent communication, leadership, and problem-solving skills.
- Proficient with CRM and service management systems (e.g., ServiceTitan, Salesforce, or similar).
Nice To Haves
- OSHA safety knowledge and understanding of HVAC systems, components, and service operations preferred.
Responsibilities
- Oversee department goals and objectives to ensure they are met.
- Work closely with Sales to implement and onboard new business according to internal process and practices.
- Continuously finds ways to be “best in class” in the industry by enhancing processes and services.
- Manage and maintain department budget, personnel and day-to-day practices.
- Assist with escalated customer issues.
- Provide support to lower-level staff on non-standard case issues.
- Work closely with account representatives to support customer needs and requests.
Benefits
- matching 401(k)
- comprehensive health and wellness
- perks and discounts
- pet insurance
- free subscriptions
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 10 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
