Customer Accounts Manager

Aarons•Tucson, AZ

10d

About The Position

Aaron’s Customer Accounts Managers lead the customer accounts department, with the primary goal of meeting company standards for collections and lease renewals. They influence team performance to help customers work toward ownership of their merchandise and support store operations through a range of responsibilities as directed by the General Manager. The role includes leading account-related goals, maintaining customer records, building customer relationships, managing collections and renewals, and assisting with store operations and sales.

Requirements

Be at least 21 years of age in the United States or at least 18 years of age in Canada.
Have a valid driver’s license and comply with the Company’s Driver Qualification Policy, including maintaining a satisfactory driving record.
Be able to obtain DOT certification if required at the position’s location in the United States.
Be able to work a schedule of hours varying from 8:00 a.m. to 9:00 p.m.
Be able to lift up to 50 pounds independently and up to 300 pounds with assistance and appropriate equipment and/or another associate.
Have strong interpersonal and communication skills, empathy, and attentive listening skills.
Be able to explain information clearly and handle difficult conversations.
Have strong leadership, multitasking, organizational, and negotiation or persuasion skills.
Uphold the Aaron’s brand and protect company assets.
Have a passion for making a difference in others’ lives and building strong personal connections.

Nice To Haves

Retail or customer service management experience.
High school diploma, GED, or equivalent.
High energy and the ability to effectively perform all store functions.
Proper telephone etiquette.
Ability to maintain a professional appearance.

Responsibilities

Lead the customer accounts department in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure products and safely operate the company vehicle.
Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
Support the sales team as needed.

Benefits

On-demand access to earned pay between paydays through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick time, and holidays.
Sunday off plus one additional day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts in the United States.
401(k) plan with contribution matching in the United States.
Employee Assistance Program, including access to mental health resources and life coaching for employees and covered family members.
Employee Purchase Program.
Performance-based incentive pay eligibility.