Manager Security Operations Center

The job overview for this role is to lead and manage the Security Operations Center (SOC) team at Huntress. The SOC team is responsible for investigating and responding to security incidents on partner networks, with a focus on small to midsize businesses. The role involves defining and streamlining processes, ensuring 24/7 coverage, providing training and career growth opportunities for analysts, and collaborating with other teams to enhance capabilities. The Security Operations Manager will also be responsible for maintaining quality assurance, engaging with the support organization, and providing technical leadership.

• Design, implement, and enforce internal processes to reduce toil and increase productivity of the operations center
• Manage and enforce local/global shift coverage to ensure 24/7 operations are maintained 365 days a year
• Meet with analysts in 1:1 setting weekly to socialize focus initiatives, gather feedback, provide feedback, and enable analysts to progress rapidly in their career
• Contribute to the development and implementation of analyst training programs designed to streamline on-boarding and advance analyst skill sets in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation
• Work with the R&D & Product organizations to prioritize the creation of new capabilities designed to augment and force multiple analyst capacity
• Maintain accountability for routine quality assurance for your designated region
• Engage with our Support organization to create streamlined workflows for partner/customer requests which need Security Operations Center analysis
• Provide technical leadership for analysts of the Security Operations Center analysts
• Ensure team members fully understand the goals and objectives of Huntress’ mission and how their work fits into the bigger picture
• Provide key input and guidance to company stakeholders such as Marketing, Sales, Support, and Product
• Develop, track, and report on Objectives and Key Results linked to Security Operations Center focus initiatives
• Help operationalize new technologies and services that Huntress brings to market
• Participate in public speaking engagements in both webinar and in-person formats

• Experience in leading cybersecurity teams in areas such as Security Operations, Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, or Detection Engineering
• 2+ years of Security Analyst experience in a global 24x7 security operations center with a focus on Windows forensics
• 1+ year of team lead or managerial experience in a global operations center or Incident Response role
• Actively engaged in the information security community by attending conferences or contributing

• Fully remote work
• New starter home office set up allowance ($712 AUD)
• Generous personal leave entitlements
• Digital monthly reimbursement ($97 AUD)
• Superannuation