Manager, SCOP

Mary Washington Healthcare•Fredericksburg, VA

13d•$29 - $41

About The Position

The Manager, SCOP leads, coordinates, and oversees the MWH SCOP Program, providing operational leadership for Special Conservators of the Peace (SCOPs) and ensuring a safe and secure environment for patients, visitors, team members, providers, and property. The role oversees daily security operations, regulatory compliance, emergency response, workplace violence prevention, investigations, security technology systems, and staff development. It serves as a resource and liaison to clinical leaders, law enforcement, emergency management organizations, and community stakeholders. As a certified Special Conservator of the Peace, the Manager exercises legal authority as authorized by the Commonwealth of Virginia and applicable court appointment orders, while ensuring compliance with federal, state, and local requirements. The position supervises and develops SCOP personnel; directs security operations; guides applicable custody, detention, and emergency custody processes; maintains partnerships and program documentation; develops policies and operational guidelines; oversees equipment, budgets, and resources; and prepares operational reports and analyses. The role also develops written SCOP program protocols for submission to the DBHDS CA for final approval.

Requirements

High school diploma or GED.
Valid driver's license.
At least five years of experience in security, law enforcement, military police, healthcare security, public safety, or a related field.
Healthcare security experience.
Current SCOP certification and court appointment, or ability to obtain them within six months.
AHA Basic Life Support (BLS) Provider CPR certification within six months of hire.
Crisis Prevention Institute (CPI) certification and de-escalation training within six months of hire.
Proficiency with security technologies and Microsoft Office applications.
Ability to meet the stated physical requirements, including frequent standing, walking, bending, squatting, and use of arms and hands; occasional sitting and climbing; lifting 35 pounds; and pushing or pulling up to 20 pounds.
Auditory and visual skills, including peripheral and color determination.
Strong analytical thinking and problem-solving skills, attention to detail, adaptability, effective communication, and ability to collaborate with a multidisciplinary team.
Ability to wear appropriate personal protective equipment when needed.

Nice To Haves

At least two years of leadership, supervisory, or management experience.
Associate or bachelor's degree in Criminal Justice, Security Management, Emergency Management, Healthcare Administration, Business Administration, or a related field.
Experience managing security operations across multiple facilities or locations.
Experience as a Special Conservator of the Peace, law enforcement officer, or similar public safety professional.
IAHSS Certified Healthcare Security Supervisor (CHSS) certification.
IAHSS Certified Healthcare Protection Administrator (CHPA) certification.
FEMA Incident Command System (ICS) certifications.
Defensive tactics or workplace violence prevention instructor certification.

Responsibilities

Provide continuous program oversight for hiring, training, and supervision of SCOP personnel.
Establish performance expectations, conduct evaluations, and support employee development.
Develop staffing plans and manage schedules to ensure appropriate SCOP coverage.
Participate in leadership rounds and maintain visibility throughout the organization.
Direct SCOP operations to protect patients, visitors, staff, providers, facilities, and organizational assets.
Maintain records, reports, and documentation related to SCOP operations.
Maintain partnerships with law enforcement, fire, EMS, and other public safety agencies.
Exercise SCOP authority in accordance with Virginia law, court appointment orders, and organizational policies.
Provide guidance and oversight regarding patient custody, detention orders, emergency custody situations, and related legal processes, as applicable.
Ensure compliance with legal requirements governing SCOP activities.
Develop, implement, and maintain departmental policies, procedures, and operational guidelines.
Monitor compliance with applicable regulations, accreditation standards, and organizational requirements.
Oversee equipment inventories, uniforms, and security-related assets.
Lead budget planning and management of departmental resources.
Prepare reports, metrics, and operational analyses to support leadership decision-making.
Establish and maintain professional working relationships within the hospital and with stakeholders including magistrates, Rappahannock CSB Emergency Services, CITAC, local law enforcement entities, Fredericksburg Circuit Court, DCJS, and DBHDS.
Develop written operational guidelines and protocols for the SCOP program and submit them to the DBHDS CA for final approval.
Perform other duties as assigned.