Manager, SCOP

Mary Washington Healthcare•Fredericksburg, VA

12d

About The Position

The Manager, SCOP leads, coordinates, and oversees the MWH SCOP Program, providing operational leadership for Special Conservators of the Peace (SCOPs) and helping ensure a safe and secure environment for patients, visitors, team members, providers, and property. The role oversees daily security operations, regulatory compliance, emergency response, workplace violence prevention, investigations, security technology systems, and staff development. It also serves as a resource and liaison to clinical leaders, law enforcement, emergency management organizations, and community stakeholders. As a certified Special Conservator of the Peace, the Manager exercises legal authority granted by the Commonwealth of Virginia and applicable court appointment orders, while complying with federal, state, and local requirements. The position supervises and develops SCOP personnel, establishes staffing and scheduling plans, maintains operational documentation and partnerships with public safety agencies, and provides guidance on patient custody and related legal processes. The Manager develops and maintains department policies, procedures, and operating guidelines; monitors regulatory and accreditation compliance; oversees equipment and departmental resources; and prepares reports, metrics, and analyses for leadership. The role develops SCOP program protocols for written submission to the DBHDS CA for final approval. Other duties may be assigned.

Requirements

High school diploma or GED.
Valid driver's license.
At least five years of experience in security, law enforcement, military police, healthcare security, public safety, or a related field.
Healthcare security experience.
Current SCOP certification and court appointment, or ability to obtain them within six months.
AHA Basic Life Support (BLS) Provider CPR certification within six months of hire.
Crisis Prevention Institute (CPI) certification and de-escalation training within six months of hire.
Proficiency with security technologies and Microsoft Office applications.
Ability to meet the stated physical requirements, including frequent standing, walking, bending, squatting, and use of arms and hands; occasional sitting and climbing; lifting 35 pounds; and pushing and pulling up to 20 pounds.
Auditory and visual skills, including peripheral and color determination.
Strong analytical thinking and problem-solving skills, attention to detail, adaptability, effective communication, and ability to collaborate with a multidisciplinary team.
Ability to wear appropriate personal protective equipment when needed.

Nice To Haves

At least two years of leadership, supervisory, or management experience.
Associate or bachelor's degree in Criminal Justice, Security Management, Emergency Management, Healthcare Administration, Business Administration, or a related field.
Experience managing security operations across multiple facilities or locations.
Experience as a Special Conservator of the Peace, law enforcement officer, or similar public safety role.
IAHSS Certified Healthcare Security Supervisor (CHSS) certification.
IAHSS Certified Healthcare Protection Administrator (CHPA) certification.
FEMA Incident Command System (ICS) certifications.
Defensive tactics or workplace violence prevention instructor certification.

Responsibilities

Provide continuous oversight of SCOP hiring, training, and supervision; set performance expectations, conduct evaluations, and support employee development.
Develop staffing plans and manage schedules to ensure appropriate SCOP coverage.
Participate in leadership rounds and maintain visibility throughout the organization.
Direct SCOP operations to protect patients, visitors, staff, providers, facilities, and organizational assets.
Maintain records, reports, and documentation related to SCOP operations.
Maintain partnerships with law enforcement, fire, EMS, and other public safety agencies.
Exercise SCOP authority in accordance with Virginia law, court appointment orders, and organizational policies.
Provide guidance and oversight regarding patient custody, detention orders, emergency custody situations, and related legal processes, as applicable.
Ensure compliance with legal requirements governing SCOP activities and monitor applicable regulatory, accreditation, and organizational requirements.
Develop, implement, and maintain departmental policies, procedures, and operational guidelines.
Oversee equipment inventories, uniforms, and security-related assets.
Lead budget planning and management of departmental resources.
Prepare reports, metrics, and operational analyses to support leadership decision-making.
Establish and maintain professional relationships within the hospital and with relevant stakeholders, including magistrates, Rappahannock CSB Emergency Services, CITAC, local law enforcement entities, Fredericksburg Circuit Court, DCJS, and DBHDS.
Develop written operational guidelines and protocols for the SCOP program and submit them to the DBHDS CA for final approval.
Perform other duties as assigned.