Manager-Sales

AT&T•Mesa, AZ

20d•$55,000 - $82,600•Onsite

About The Position

The Manager-Sales leads, directs, and optimizes a consumer Telesales team to grow revenue through effective sales and upselling strategies while ensuring strong customer service and satisfaction. The role oversees entry- to mid-level sales employees, assigns tasks, implements sales plans, and ensures adherence to company policies. It leads the team in managing smaller, less complex sales with a smaller quota or territory and handles process-driven assignments with moderate oversight. The position influences decisions concerning hiring, firing, disciplinary action, and promotions for subordinates. This role requires office presence a minimum of five days per week in Mesa, Arizona; relocation is not offered. The annual salary range is $55,000–$82,600, with an annual sales commission incentive plan of $23,000. Individual starting salary may depend on geography, experience, expertise, and education or training. The position is regular, with a 40-hour workweek.

Requirements

At least 5 years of related sales experience.

Nice To Haves

Bachelor’s degree (BS/BA) desired.

Responsibilities

Lead a consumer Telesales organization to exceed customer experience objectives and manage employees effectively.
Analyze data and develop and implement strategies that drive revenue generation and continuous improvement.
Direct daily call center activities and operations to achieve revenue goals and reduce expenses.
Implement strategic policies and develop initiatives related to technology, corporate compliance, training, and workforce planning.
Collaborate with business areas to drive strategic alignment and manage change.
Maintain strong relationships with domestic and international vendors.
Assign tasks, implement sales plans, and ensure adherence to company policies.
Influence decisions regarding hiring, firing, disciplinary action, and promotional activity for subordinates.

Benefits

Medical, dental, and vision coverage
401(k) plan
Tuition reimbursement program
Paid time off and holidays, including at least 23 vacation days per year and 9 company-designated holidays
Paid parental leave
Paid caregiver leave
Additional sick leave may be available beyond what state and local law require; it is unprotected
Adoption reimbursement
Short- and long-term disability benefits
Life and accidental death insurance
Supplemental benefit programs, including critical illness, accident hospital indemnity, and group legal
Employee Assistance Programs (EAP)
Employee wellness programs
Employee discounts up to 50% off eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T phone
Annual sales commission incentive plan of $23,000