Manager (Sales)

Caliber Healthcare Solutions•Irving, TX

20d•Hybrid

About The Position

The Manager (Sales) leads a team of recruiting professionals within an assigned profit center to achieve bookings, revenue, and margin objectives. The role executes sales and recruitment strategies, drives team performance, and fosters accountability and high achievement. The Manager coaches and develops the team so it meets KPIs for production growth, candidate placements, and client satisfaction. In partnership with internal stakeholders, the Manager maintains strong relationships with clients and candidates/providers to support business development. The position calls for a results-driven, adaptable leader with sales and recruitment expertise who can succeed in a fast-paced, target-oriented environment and use CRM and recruitment platforms to manage operations. The Manager works with the Specialty General Manager and Sales, Recruiting, and Marketing teams to evaluate performance, optimize lead generation, align sales strategy and delivery, and address business needs. The role also interviews candidates, handles escalated customer and provider situations, identifies training needs, facilitates team meetings, and recommends process improvements based on market trends.

Requirements

Excellent written and verbal communication skills.
Prior experience as a Recruiter or Business Development Professional.
At least 2 years of experience in a leadership role.
Analytical skills to evaluate data and make operational decisions.
Proficiency with an applicant tracking system (ATS); Salesforce is preferred.

Nice To Haves

Bachelor’s degree preferred.
Experience with Salesforce preferred.

Responsibilities

Coach and mentor team members through observation and feedback to support individual and regional development.
Discuss team members’ career interests and development needs.
Partner with the General Manager to evaluate projections, including days filled, specialty, and average daily margin rate, and implement action plans to address performance fluctuations and meet KPIs, ramp expectations, and budget goals.
Work with the General Manager and Marketing team to optimize lead generation and other marketing activities for Recruiting.
Coordinate with the General Manager, Sales, and Recruiting teams to align sales strategy and delivery and ensure timely submittals to new jobs.
Conduct weekly, monthly, and quarterly individual meetings to review production results and consultative sales approach, assess projected performance, and discuss obstacles.
Interview internal and external candidates using competency and performance-based talent assessment approaches.
Evaluate daily and weekly team production against recruiting best practices; coach team members and implement action plans through the performance improvement plan process.
Manage escalated customer and provider situations, including contract clarifications and disputes, to preserve loyalty and market share.
Assess training needs and performance data to help develop and implement results-based training that addresses performance gaps.
Facilitate team meetings to review individual progress and weekly goals, including submittals, presentations, open jobs, hot docs, and pending contracts or jobs.
Stay current with market trends and recommend process improvements or innovations to the General Manager to grow the business.
Follow company policies, procedures, and business ethics codes, and ensure they are communicated and implemented within the team.