Manager Sales Operations

Reynolds Consumer Products LLC•Lake Forest, IL

6d•$111,000 - $160,950•Hybrid

About The Position

The Manager, Sales Operations provides decision support to Sales Evolution Team leadership and drives process excellence across the sales organization. This role leads a team of analysts supporting Sales, E-Commerce, Category Management, Revenue Growth Management, and other centralized functions. It translates business needs into actionable insights, scalable processes, and effective tools, and partners cross-functionally to anticipate changing market conditions and business priorities. The position reports to the Vice President, Revenue Growth Management. The role leads, coaches, and develops analysts; delivers functional decision support; analyzes business results and recommends actions; and champions continuous improvement and best practices. It leads initiatives to strengthen sales processes, applications, data integrations, reporting, and analytical tools, while identifying ways to improve consistency and scalability. The Manager partners with Information Technology to deliver sales tools and serves as the primary liaison between Sales and Master Data Management for customer and product hierarchy alignment and governance. The role manages the GS1 process and associated data requests, sales communications and operating routines, broker contracting and commissions, and planning and coordination for Sales and National Business Meetings. The position is based at the Corporate Headquarters in Lake Forest, Illinois, with a hybrid schedule of Tuesdays through Thursdays. The stated salary range is USD $111,000 to $160,950 annually. The role is eligible for a 14% annual incentive, subject to business financial goals, individual performance goals, and plan administration guidelines.

Requirements

Bachelor's degree in Business, Finance, Information Systems, or a related field, or an equivalent combination of education and relevant work experience to perform the essential functions of the position.
At least 6 years of related professional experience; consumer packaged goods industry experience is preferred.
Demonstrated experience managing teams and influencing cross-functional stakeholders.
Advanced proficiency with Microsoft Office applications.
Experience with Power BI dashboard and reporting design and support.
Strong analytical and organizational skills, including using data, trends, and process measures to identify improvement opportunities and strengthen return on investment.
Excellent written and verbal communication skills, including explaining technical information clearly and influencing stakeholders at all levels.
Strong problem-solving skills, including identifying root causes and resolving issues logically and systematically.
Project leadership capability, including managing multiple priorities, customers, and accountabilities in a fast-paced environment.
Collaborative, team-oriented approach and ability to work effectively across functions.

Nice To Haves

At least 2 years of experience in a manager or team-lead capacity, including developing, coaching, and mentoring employees.
Experience with SAP or another enterprise resource planning platform.
Experience in the consumer packaged goods industry.

Responsibilities

Lead, coach, and develop a team of analysts, providing direction, priorities, feedback, and accountability.
Provide decision support to the sales organization and centralized teams, using data and business context to resolve challenges and improve execution.
Analyze business results and communicate findings as recommendations and decisions for leaders and cross-functional partners.
Champion best practices and continuous improvement across Sales Evolution Team functions.
Lead projects and initiatives to strengthen sales processes, applications, data integrations, reporting, and analytical tools.
Identify opportunities to streamline communications, processes, technology, and funding and improve consistency and scalability.
Partner with Information Technology to define and deliver sales tools that provide reliable business insights and actionable information.
Serve as the primary liaison between Sales and Master Data Management for customer and product hierarchy alignment and governance.
Manage the GS1 process and related data requests, coordinating accurately and resolving issues in a timely manner.
Manage sales communications and related operating routines.
Manage and support broker contracting and broker commission processes.
Support planning, budgeting, and coordination for Sales and National Business Meetings.