Manager, Sales Operations

This description • Denver, CO

6d • Onsite

About The Position

The Manager of Sales Operations supports the day-to-day operations of ticket sales, service, and marketing teams across Kroenke Sports & Entertainment. The role manages Sales Operations Coordinators and works closely with the Director, Fan Engagement & Operations and Manager, Fan Engagement to maintain smooth internal processes and a seamless fan experience. The position oversees sales technology platforms, lead management, data flows, platform adoption, and performance reporting. Duties may change based on business needs and are not limited to the examples listed.

Requirements

• Bachelor’s degree in sports management, marketing, business analytics, CRM, or a related field, or equivalent work experience.
• 2–4 years of experience with CRM and other sales enablement software.
• 1–2 years of experience managing junior staff.
• Strong Microsoft Excel proficiency.
• Moderate proficiency in SQL.
• Understanding of sports ticket sales methodology and cycles.
• Strong time management and interpersonal skills, professional manner, positive attitude, eagerness to learn, and ability to multitask and adapt to a changing environment.

Nice To Haves

• Experience with sports sales technology platforms such as Fevo, Spinzo, LAVA, Outreach, or similar tools.

Responsibilities

• Oversee administration, optimization, and day-to-day functionality of CRM and sales enablement platforms used by ticket sales and service teams.
• Supervise and develop 1–2 Sales Operations Coordinators responsible for platform administration, support, reporting, and operational execution.
• Design and ensure effective execution of sales and service lead management processes, including a standard structure that accommodates differences among properties.
• Work with Fan Engagement and Data Science teams to ensure efficient, maintainable data flows between operational technology platforms.
• Monitor adoption and utilization of sales technology platforms and recommend improvements.
• Customize and configure platforms, particularly Salesforce CRM, to support full user adoption and role-specific attribute management.
• Collaborate with leadership across groups to develop staff performance reporting and identify targeted KPIs.

Benefits

• 12 paid company holidays
• Health insurance (medical, dental, and vision)
• Paid time off (PTO)
• Life insurance
• Short- and long-term disability
• Health Savings Account (HSA)
• Flexible Spending plans (FSAs)
• 401(k) with employer match
• Eligible for annual discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager