Manager Sales Operations
About The Position
The Manager, Sales Operations provides decision support to Sales Evolution Team leadership and drives process excellence across the sales organization. The role leads a team of analysts supporting Sales, E-Commerce, Category Management, Revenue Growth Management (RGM), and other centralized functions. It translates business needs into actionable insights, scalable processes, and effective tools, while partnering cross-functionally to anticipate changing market conditions and business priorities. The position reports to the Vice President, Revenue Growth Management. The role leads, coaches, and develops analysts; delivers decision support and business analysis; and recommends improvements based on business results. It champions continuous improvement and leads initiatives to strengthen sales processes, applications, data integrations, reporting, and analytical tools. In partnership with Information Technology, it helps deliver reliable sales tools and insights, and serves as the primary liaison between Sales and Master Data Management for customer and product hierarchy alignment and governance. It also manages the GS1 process and associated data requests. Additional responsibilities include managing sales communications and operating routines, supporting broker contracting and commission processes, and coordinating planning and budgeting for Sales and National Business Meetings. The role is based at the corporate headquarters in Lake Forest, Illinois, with an in-office schedule Tuesday through Thursday.
Requirements
- Bachelor's degree in Business, Finance, Information Systems, or a related field, or an equivalent combination of education and relevant work experience.
- At least 6 years of related professional experience; consumer packaged goods industry experience is preferred.
- Demonstrated experience managing teams and influencing cross-functional stakeholders.
- Advanced proficiency with Microsoft Office applications.
- Experience with Power BI dashboard and reporting design and support.
- Strong analytical and organizational skills, including using data, trends, and process measures to identify improvement opportunities and strengthen return on investment.
- Excellent written and verbal communication skills, including explaining technical information clearly and influencing stakeholders at all levels.
- Strong problem-solving skills, including the ability to identify root causes and resolve issues logically and systematically.
- Project leadership capability and ability to manage multiple priorities, customers, and accountabilities in a fast-paced environment.
- Collaborative, team-oriented approach and ability to work effectively across functions.
Nice To Haves
- At least 2 years of experience in a manager or team-lead capacity, including developing, coaching, and mentoring employees.
- Experience with SAP or another enterprise resource planning platform.
- Professional experience within the consumer packaged goods industry.
Responsibilities
- Lead, coach, and develop a team of analysts, setting direction, priorities, feedback, and accountability.
- Provide decision support to Sales and centralized teams, using data and business context to resolve challenges and improve execution.
- Analyze business results and communicate findings as recommendations and decisions for leaders and cross-functional partners.
- Champion best practices and continuous improvement across Sales Evolution Team functions.
- Lead projects and initiatives to strengthen sales processes, applications, data integrations, reporting, and analytical tools.
- Identify opportunities to streamline communications, processes, technology, and funding while improving consistency and scalability.
- Partner with Information Technology to define and deliver sales tools that provide reliable business insights and actionable information.
- Serve as the primary liaison between Sales and Master Data Management for customer and product hierarchy alignment and governance.
- Manage the GS1 process and associated data requests, including coordination and timely issue resolution.
- Manage the sales communications process and related operating routines.
- Manage and support broker contracting and broker commission processes.
- Support planning, budgeting, and coordination for Sales and National Business Meetings.
Benefits
- Annual incentive eligibility of 14%, provided the business meets financial goals and the individual meets performance goals, subject to plan administration guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
