Manager Sales Operations
About The Position
The Manager, Sales Operations provides decision support to Sales Evolution Team leadership and drives process excellence across the sales organization. The role leads a team of analysts supporting Sales, E-Commerce, Category Management, RGM, and other centralized functions. It translates business needs into actionable insights, scalable processes, and effective tools, and partners cross-functionally to anticipate changing market conditions and business priorities. The position reports to the Vice President, Revenue Growth Management. The role leads and develops analysts, delivers functional decision support, analyzes business results, and recommends actions to leaders and cross-functional partners. It champions continuous improvement and leads initiatives to strengthen sales processes, applications, data integrations, reporting, and analytical tools. In partnership with Information Technology, it helps deliver sales tools and serves as the primary liaison between Sales and Master Data Management on customer and product hierarchy alignment and governance. It also manages GS1 data requests, sales communications and operating routines, broker contracting and commissions, and planning and coordination for Sales and National Business Meetings. The position is based at the Corporate Headquarters in Lake Forest, Illinois, with a hybrid schedule of Tuesdays through Thursdays. The posted salary range is $111,000 to $160,950 annually. The role is eligible for a 14% annual incentive, subject to business and individual performance goals and plan administration guidelines.
Requirements
- Bachelor's degree in Business, Finance, Information Systems, or a related field, or an equivalent combination of education and relevant work experience.
- At least 6 years of related professional experience.
- Demonstrated experience managing teams and influencing cross-functional stakeholders.
- Advanced proficiency with Microsoft Office applications.
- Strong analytical and organizational skills, including the ability to use data, trends, and process measures to identify improvement opportunities and strengthen return on investment.
- Excellent written and verbal communication skills, including the ability to explain technical information clearly and influence stakeholders at all levels.
- Strong problem-solving skills, including the ability to identify root causes and resolve issues logically and systematically.
- Project leadership capability and ability to manage multiple priorities, customers, and accountabilities in a fast-paced environment.
- Collaborative, team-oriented approach and demonstrated ability to work effectively across functions.
Nice To Haves
- Professional experience within the consumer packaged goods industry.
- At least 2 years of experience in a manager or team-lead capacity, including developing, coaching, and mentoring employees.
- Experience with SAP or another enterprise resource planning platform.
- Experience with Power BI dashboard and reporting design and support.
Responsibilities
- Lead, coach, and develop a team of analysts, providing direction, priorities, feedback, and accountability.
- Provide decision support to Sales and other centralized teams, using data and business context to resolve challenges and improve execution.
- Analyze business results and translate findings into recommendations and decisions for leaders and cross-functional partners.
- Champion best practices and continuous improvement across Sales Evolution Team functions.
- Lead projects and initiatives to strengthen sales processes, applications, data integrations, reporting, and analytical tools.
- Identify opportunities to streamline and prioritize communications, processes, technology, and funding while improving consistency and scalability.
- Partner with Information Technology to define and deliver sales tools that provide reliable business insights and actionable information.
- Serve as the primary liaison between Sales and Master Data Management for customer and product hierarchy alignment and governance.
- Manage the GS1 process and associated data requests, ensuring accurate coordination and timely issue resolution.
- Manage sales communications and related operating routines.
- Manage and support broker contracting and broker commission processes.
- Support planning, budgeting, and coordination for Sales and National Business Meetings.
Benefits
- Annual incentive eligibility of 14%, subject to business financial goals, individual performance goals, and plan administration guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
