Manager, Sales - Merchant

Commerce Bank•Clayton, MO

About The Position

The Manager, Sales - Merchant develops and executes sales strategy and tactics for the Small Business Banking (SBB)/Retail organization related to merchant acquiring. The role leads and develops team members, manages department workflow and budgets, oversees sales planning and incentives, and works with internal leaders to grow small-business fee income. The position also develops consultative sales capabilities and collaborates on marketing plans and performance measurement.

Requirements

Strong knowledge of the merchant sales industry, including best practices.
Ability to communicate small-business merchant sales strategy clearly and create reporting accountability for strategic efforts.
Strong negotiation, presentation, and math skills.
Ability to maintain a valid driver's license and meet Commerce Bank's driving record criteria; continued employment may depend on meeting driving requirements.
Strong critical-thinking skills and ability to use discretion and sound judgment to solve problems efficiently and effectively.
Ability to drive results while balancing organizational risk management and business goals.
Strong leadership skills, including the ability to motivate team members and foster a positive, collaborative team environment.
Outstanding interpersonal and relationship-building skills, with the ability to communicate effectively at all levels verbally and in writing.
Ability to remain adaptable and resilient, maintain an optimistic outlook, and model behavior aligned with the company culture and Core Values.
Basic proficiency with Microsoft Word, Excel, and Outlook.
Bachelor's degree in Business Administration, Finance, or Marketing, or an equivalent combination of education and experience.
At least 4 years of sales management experience.
At least 3 years of experience in merchant processing or a related financial or technology industry.
At least 2 years of leadership experience.
Experience managing sales within Salesforce.
Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

Sales, Technical, and Relationship Management training classes strongly preferred.
Sales management experience preferably within merchant.

Responsibilities

Lead, mentor, and motivate team members to implement department strategy; manage workflow and provide guidance on projects and issues, coaching, and development opportunities.
Perform management functions, including hiring, evaluations, annual increase allocations, and disciplinary action as required.
Communicate decisions, priorities, and relevant information effectively to team members.
Support budget management, planning, and expenditures.
Develop and achieve the annual sales plan strategy for the bank-wide small-business growth model and sustainable fee-income model.
Create curriculum to move the sales team toward a consultative sales model focused on technology, small-business acumen, and updates on technology and product advancements.
Oversee development and administration of the business unit sales incentive plan.
Ensure development plans are in place for all staff and actively executed.
Build relationships with key internal retail and small-business leaders and work with them to grow fee income strategically.
Work with business-line leadership to develop the marketing plan, including target audience, anticipated results, and tracking and measurement of actual results.
Perform other duties as assigned.