Merchant Sales Representative

Mascoma Bank•White River Junction, VT

9d•Remote

About The Position

The Merchant Sales Representative develops, grows, and supports merchant services relationships for the bank’s business customers. The role combines sales, relationship management, and customer service to provide payment-processing solutions that help businesses accept electronic payments efficiently and securely, while supporting deposit growth, fee income generation, and customer retention. The position is remote for Vermont and New Hampshire and requires occasional travel to branches. The representative prospects for merchant services opportunities, identifies customer needs, recommends payment solutions, and builds relationships with business clients. Solutions include credit card processing, POS systems, e-commerce, mobile payments, and ACH services. The role also supports client onboarding, implementation, training, and ongoing service; coordinates with the merchant-processing partner to resolve issues; and completes applications and documentation in accordance with bank policies, regulatory requirements, PCI-DSS standards, and merchant-services procedures. The position works with Treasury Officers, Commercial lenders, Branch Managers, and retail banking teams to identify cross-selling opportunities. It also prepares proposals and sales agreements, maintains customer and sales records in Salesforce CRM, and supports customer retention through proactive account management.

Requirements

Minimum of 2–5 years of sales, banking, merchant services, payment processing, or business-development experience is preferred.
Strong understanding of merchant services, payment processing, POS systems, card networks, and electronic payment solutions.
Excellent sales and relationship-building skills.
Strong verbal, written, and presentation communication abilities.
Ability to identify customer needs and recommend appropriate solutions.
Knowledge of banking products and services.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently and collaboratively within a team environment.
Professional appearance, with grooming and dress consistent with the MB appearance policy.
Final candidates must successfully complete background and credit screenings.

Nice To Haves

Experience working with small business and commercial customers is strongly preferred.

Responsibilities

Prospect for merchant services opportunities through referrals, networking, branch partnerships, and other business-development activities.
Conduct discovery and recommend merchant-processing solutions, including credit card processing, POS systems, e-commerce solutions, mobile payments, and ACH services.
Develop and maintain relationships with business customers and prospects.
Meet or exceed established sales goals for merchant services products and fee income.
Partner with Treasury Officers, Commercial lenders, Branch Managers, and retail banking teams to identify cross-selling opportunities.
Prepare pricing proposals, presentations, and sales agreements.
Stay informed about merchant-services trends, payment technologies, and competitive offerings.
Respond to customer inquiries, service requests, and operational concerns.
Assist clients with onboarding, implementation, training, and ongoing support.
Coordinate with the merchant-processing partner to resolve service issues and ensure timely problem resolution.
Conduct periodic account reviews to identify service enhancements and relationship-expansion opportunities.
Support customer retention through proactive relationship management.
Complete merchant-services applications and documentation accurately.
Ensure compliance with bank policies, regulatory requirements, PCI-DSS standards, and merchant-services procedures.
Maintain accurate records of sales activities, customer interactions, and pipeline management in Salesforce CRM.